Learning & Development Specialist

**Duties**:

- Ensures LMS data is accurate through the maintenance of user information, enrolments, courses, and training while overseeing the daily performance and administration of an LMS.
- Uses the appropriate archiving (including RIM) methodology.
- Assists with the customization of the LMS to the organization’s needs, provides end user support and issue resolution.
- Responsible for providing recommendations to the L&D Consultant on provincial alignment of system and processes, with an emphasis on standardization and quality improvement, overall tools and systems of support as per accountability.
- Ensures appropriate performance metrics are developed, monitored, and reported with respect to current practices, documentation, and technology while also working towards the future state of the LMS.
- Ensures training requirements meet and support the client’s needs and advances technology to support ongoing sustainability and improvement,
- Manages assigned projects using effective project management techniques, including managing stakeholders, logistics, budget, and administration.
- Researches new trends and approaches in the learning industry and serves as a champion for a learning culture in the organization.
- Responsible for tailoring the LMS to align with the organization values and involves setting up eLearning, crafting learning paths, and managing user permissions.
- Leads the LMS configuration which involves setting up and tailoring the system to align with the organization’s requirements.
- Configures courses, user permissions, user roles, learning paths, and training materials.
- Generates customized reports for various stakeholders, including departmental leaders.
- Provides learning analytics on broader patterns and trends in data to enhance both the LMS and overall organizational performance.
- Sets up the certification process, tracking user progress, and issuing certificates upon completion as required.
- Conducts interviews with key stakeholders to investigate their LMS needs.
- Communicates maintenance and downtime to appropriate internal stakeholders.
- Develops appropriate escalation procedures to address system issues and mitigate risks.
- Manages the testing and evaluation of new features and tools. Ensures to support the L&D team & L&D Consultant by contributing to the following, but not limited to, amalgamating reports, representing the department at meetings, attending section meetings and offering suggestions/feedback, supporting an organization wide Training Needs Analysis or similar capability reviews, designing & developing training programs, delivering and evaluating training, supporting employee engagement initiatives by the L&D department and other L&D functions.
- Collaborates with the Learning and Development team, cross-functional internal/external stakeholders, and HPEI employees.
- Responsible for maintaining working relationships within HPEI to promote awareness of LMS and processes within the area of responsibility

**Minimum Qualifications**:

- Bachelor’s degree or college diploma in Human Resources, Education, Instructional Design, or related field.
- Minimum of 2 years of experience in Learning and Development with a focus on learning management systems (LMS).
- Strong project management experience skills.
- Ability to solve a range of complex problems, identify innovative solutions, and use best practice knowledge of internal and/or external business issues to improve service.
- Exceptional organizational skills, high level of accuracy and attention to detail.
- Strong written and verbal communication, including communicating with a variety of groups at different levels and interpersonal skills.
- Experience conducting evaluations, analysis, reports and summary documentation.
- Ability to influence and collaborate with diverse stakeholders to solve high risk, complex issues.
- Ability to prioritize and meet deadlines.
- Proficiency with Microsoft Office Suite.
- Working knowledge of cybersecurity and be able to identify and resolve any security threats.
- Experience in managing multiple projects and data electronically.
- Due to the provincial nature of the position, travel will be required.
- Demonstrated equivalencies will be considered

**Other Qualifications**:

- Education or certification in Information Technology or Computer Science.
- Experience and/or training with healthcare information systems and terminology an asset.
- Experience in Learning and development, adult education, instructional design or curriculum development would be an asset.

**Salary Range**:$30.70 - $38.39 per hour (Level 15)

**Bi-Weekly Hours: 75 **hours bi-weekly / Mon - Fri

**Posting ID: 164997**

**Job Types**: Full-time, Permanent

Pay: $30.70-$38.39 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person