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Bilingual Customer Service Representative

2 weeks ago

Brantford, Canada HOLSTEIN CANADA Full time

HOLSTEIN CANADA is the largest dairy breed association in Canada, serving our membership of more than 10,500 active dairy producers since 1884. With dynamic leadership and a clear vision, we are building an exciting, tech-friendly future. We offer a strong team-oriented workplace, supportive leadership, and the chance for you to develop along with us.

In this role, YOU WILL:

- Work with clients on dairy cattle registrations, transfer, and genotyping procedures
- Request DNA genotypes and pedigrees from foreign herd-books.
- Answer customer questions and share information about our services
- Handle parentage requests and resolution problems / disputes
- Complete supporting paperwork and data entry as required.
- Process invoices for memberships, magazine ads, and other service /product suppliers
- Ensure client files are updated and accurate, using a custom software
- Promote and be a resource for Holstein Canada services and programs
- Interact professionally and respectfully with customers and team
- Actively participate in team, corporate events and training

YOU OFFER:

- Bilingual (French/English), written and spoken
- Familiarity with the dairy industry
- Post-secondary education and/or equivalent
- 1-2 years experience providing quality customer service
- Effective time management, including the ability to prioritize, organize, multi-task, and problem solve
- Able to work independently and in a team, a problem solver and have attention to detail
- Passion for providing positive, proactive customer service
- Strong communication, teamwork, interpersonal skills
- Ability to think quickly and respond effectively

WE OFFER:

- A full-time hybrid permanent position
- A competitive salary and benefit package
- Fitness reimbursements
- A tight-knit team
- An opportunity for Training and growth
- The chance to play an important role in the Canadian Dairy industry

**Job Types**: Full-time, Permanent

**Salary**: $24.00-$30.00 per hour

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Brantford, ON N3R 8A6: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (required)

Work Location: Hybrid remote in Brantford, ON N3R 8A6