Customer Service Rep

3 days ago

Brantford, Canada Young Innovations Full time

Germiphene knows infection control. Starting over 70 years ago, servicing the needs of the dental industry with our extensive product range; from disinfection, cleaning, instrument care, oral health, and hand care. Our drive for continued improvement is a daily commitment shown through new product development, strict quality standards and nurturing customer relationships. This has given us a strong foundation to grow our market to provide disinfection products, and hand sanitizers for all healthcare communities, and other government agencies.

We are innovators & manufacturers.

We are professionals.

We are educators.

We are exporters.

We are responsible.

We are looking for like-minded individuals to join our team.

Currently we are looking for a Bilingual Customer Service Representative - French

Duties and responsibilities
- Fully Bilingual French
- must have excellent written and oral skills.
- Take orders for domestic accounts from customers and sales reps.
- Ensure correct Promo/New Customer/New Product/etc. allocations entered on orders for tracking purposes.
- Enter orders on the computer.
- Check the sales rep's orders and other purchase orders.
- Answer the telephone when needed.
- Take Visa and Master Card payments over the phone.
- Invoice and credit Domestic & Export orders
- Track shipments with appropriate courier
- Credit check account prior to release of order
- Enter results for the B-Safe Program
- Outbound calls to customers as required.
- Comply with ISO 9001 specifications and GMP regulations.
- Will follow the responsibilities as outlined in the Ontario Health and Safety Act
- Other duties as assigned by supervisor.

**Qualifications**:
**Education**:

- Grade 12 or equivalent, or relevant experience

**Skills/Abilities/Characteristics**:

- Strong organizational skills with the ability to perform multiple tasks simultaneously, work well under pressure, and deal with stressful situations with professionalism.
- Time management skills
- Strong attention to detail
- Excellent communication skills in English and/or French, depending on role within the department.
- Computer aptitude
- Ability to provide effective and timely customer service to a variety of internal and external clients.
- Ability to work independently and manage a high-volume workload.
- Ability to easily adapt and change focus to meet constantly changing priorities and deadlines.

**Experience**:

- 1-2 years' working experience required.

Working conditions
- Manage a number of requests and situations at one time.
- Some light lifting of office supplies and materials.
- Prolonged use of the computer.
- Duties are performed in an office environment with some exposure to a manufacturing environment.

Physical requirements
- Spend long hours sitting and using office equipment and computers.
- Ability to hear and speak on the telephone.

In compliance with AODA legislation, if you require accommodation during any part of the recruitment process, please advise Human Resources.

We thank all applicants for their interest in our position, however only those receiving consideration will be contacted.

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