Switchboard Operator

**Posting Period**

Open: February 22, 2025

Deadline: February 28, 2025

**Department Name**

Switchboard Operator

Reporting to the Coordinator, the Switchboard Operator is responsible for answering and redirecting all internal and external telephone calls coming into the switchboard as well as processing the applicable emergency line code procedures within the organization. The Switchboard Operator is also responsible for the administration of applicable messaging devices.

Regular Part-time

Rate of Pay: $27.54 - $34.42 per hour

Hours of Work: up to 22 hours per week

**Qualifications**

• Successful completion of a Secondary School diploma (OSSD) or equivalent acceptable to the Hospital
• Successful completion of an Emergency Telecommunications Certificate or two years of experience in a large volume inbound call center
• Successful completion of a 2-year college certificate preferred
• Recent and related Inbound call center and/or urgent dispatch experience of one year
• Demonstrated proficient communication skills; both verbal and written
• Advanced Attention to detail
• Demonstrated ability to organize and prioritize work
• Demonstrated ability to problem solve
• Demonstrated excellent customer service skills
• Demonstrated practice and commitment to the principles of patient and family centered care
• Demonstrated practice and commitment to patient and staff safety at LHSC
• Demonstrated practice and commitment to LHSC's Vision, Purpose, and Values
• Demonstrated ability to attend work on a regular basis

**Teaching, Learning and Research**

London Health Sciences Centre is proudly one of Canada's largest acute-care teaching and research hospitals. LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and internationally; among our many education partners, our three regional partners are Western University, Fanshawe College, and Thames Valley District School Board. LHSC provides students with a place where they can learn and discover knowledge and skills to take them forward in their careers as health care professionals. Approximately 2,900 Nursing, Allied Health and other students ranging from secondary school to university graduate level programs receive training at LHSC every year. As an employee of LHSC, you will be expected to engage in role-related teaching, professional development, and research activities in addition to standard position duties and responsibilities.

**Immunization Requirements**

Before beginning employment at LHSC, all new hires must provide documentation related to LHSC's Health Review requirements. For more information and a detailed list of requirements, please visit Health Review Requirements LHSC.

**Work Permit