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Information Technology Support Specialist

2 weeks ago

SaintLaurent, Canada Repare Therapeutics Full time

Repare is growing at a rapid pace with challenging and exciting opportunities for experienced professionals. We look for scientific and business professionals who are highly motivated, collaborative and, above all, share our passionate interest in fighting cancer and improving patients’ lives.

**About the Role**

We are seeking an Information Technology Support Specialist that will report to the Head of Information Technology (IT) as an integral contributor to provide high-touch technical support to operational systems as well as users at Repare.

**What You’ll Do**
- Provide efficient and quality on-site or remote user technical support
- Monitor and manage capacity and performance data to ensure the optimal operation of company systems and devices
- Promote awareness of information security issues among Repare staff and ensure that they understand and adhere to systems security policies and procedures
- Assist in the implementation and maintenance of IT back-end systems
- Participate in the development of IT documentation (processes and /or SOPs)
- Participate in various on-going IT projects as required
**What You’ll Need**
- DEC / BAC in Information Technology or equivalent
- 1-2 Years of experience in a similar IT support role
- System management experience for the following platforms: Microsoft Windows, Apple MacOS, Active Directory, IOS, and Android
- Strong technical knowledge of Microsoft 365, SharePoint Online and Office products
- Working experience on support and manage Microsoft SharePoint platform
- Excellent troubleshooting skills related to desktop/laptop computer hardware and software, demonstrating the ability to quickly resolve complex issues or suggest alternative solutions
- Excellent communication skills and ability to work in a growing team environment
- Good knowledge of network security practice and network standards
- Requires occasional lifting of equipment or materials up to 30 lbs
- Demonstrated ability to handle multiple support tasks contemporaneously.
- Able to be on-call outside working hours on regular basis
- Able to work outside working hours if needed
- Excellent command of both written and spoken English and French
- Knowledge of MDM and virtual machine is a plus
We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and those that we serve. We know that the happiest and highest performing teams include people with diverse perspectives and ways of solving problems, so we strive to attract and retain talent from all backgrounds and create workplaces where everyone feels empowered to bring their full, authentic selves to work.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday