Automotive Service Advisor June

**Are you passionate about helping people and providing exceptional customer service' Do you thrive in a dynamic, fast-paced environment'** Sylvan Lake Autopro is a leading, modern automotive service center in Sylvan Lake, AB. We pride ourselves on operating with **integrity** and utilizing **up-to-date systems and technology**. Our process includes a **thorough inspection of every vehicle**, allowing us to proactively help our clients maintain their cars for safety and reliability. We are absolutely committed to delivering the **highest level of customer service** in the industry, and we're looking for a dedicated Service Advisor to join our fantastic team **Position Overview**: As a Service Advisor, you will be the crucial link between our valued customers and our skilled technicians. You will be responsible for listening to customer needs, clearly explaining inspection findings and recommended services, and ensuring a smooth, positive, and transparent service experience from start to finish. Your primary focus will be building trust and exceeding customer expectations. **Key Responsibilities**: - Greet customers promptly and professionally, both in person and over the phone. - Listen attentively to customer descriptions of vehicle issues or service requests. - Clearly translate customer needs into detailed repair orders for technicians. - Utilize our modern shop management software efficiently for scheduling, estimates, invoicing, and communication. - Clearly and honestly explain the results of our comprehensive vehicle inspections to clients. - Provide accurate estimates for repairs and maintenance, ensuring transparency. - Obtain customer authorization before any work is performed. - Keep customers informed about the status of their vehicle throughout the service process. - Advise clients on recommended maintenance schedules and necessary repairs based on inspection findings, prioritizing safety and long-term vehicle health. - Process payments and finalize invoices accurately. - Follow up with customers after their service visit to ensure satisfaction. - Handle customer concerns with empathy and professionalism, seeking positive resolutions. - Collaborate effectively with technicians and other team members in our fast-paced shop. - Consistently strive to meet and exceed our high standards for customer service and satisfaction. **Qualifications and Skills**: - **Must-Haves**: - **Exceptional people skills**: Friendly, empathetic, patient, and professional demeanor. - **Outstanding communication skills**: Ability to listen actively and explain technical information clearly and concisely. - **A genuinely positive and energetic attitude**: A "can-do" approach is essential. - Strong organizational skills and the ability to multitask effectively in a busy environment. - Comfort and proficiency with computer systems and modern software. - A commitment to integrity and ethical customer service. - Valid Driver's License. - Clean abstract - **Big Assets (Highly Desired but Not Required)**: - Previous experience as a Service Advisor or in a related automotive role. - Solid understanding of automotive systems, maintenance, and repair processes. - Experience with specific automotive shop management software (mention specific software if applicable) **Why Join Sylvan Lake Autopro'** - Work in a positive, supportive team environment. - Be part of a shop that values integrity and high-quality work. - Utilize modern tools, technology, and processes. - Competitive compensation package - Opportunities for training and professional development. **Ready to make a difference and provide top-tier service'** If you have a great attitude, love working with people, and are excited about contributing to a high-performing team in a modern shop, we want to hear from you While automotive experience is a plus, your personality and customer service skills are what matter most.