ERP Systems Administrator

Emterra Group is a dynamic, growth-oriented, and safety-focused group of companies. organizations have been deemed to be an “essential service” by providing collection and processing for recycling, organics, and waste that keep our communities clean and safe. With customer service and safety as our focus, we are looking for an energetic and driven employee to support our growing company and play a crucial role in waste diversion and the circular economy. Emterra is proud to be recognized as one of Canada’s Greenest Employers, a certified diverse supplier of the Canadian Aboriginal and Minority Supplier Council (CAMSC) and the Canadian Women Business Enterprise National Council (WBE).

We are currently searching for a Systems Administrator to join our team at Emterra Group. As a Systems Administrator, you will be responsible for overseeing and optimizing plant operations to ensure efficient processing and high-quality output of recyclable materials.

**Position Description**

**_TIER 1 ERP System Administrator - 60% _**
- User / Group administration
- Creating users, vehicles, routes
- Assigning User Roles and Permissions
- Setting users inactive
- Annual User Verification

**_General system Administration - Tier 1 Support _**
- Investigate / make notes and escalate product questions or issues sent to NavuRequest
- Coordinate meetings with Navuteam and parties experiencing issues. Log resolutions/results.
- Configuration changes under direction of senior staff
- Review and Communication of Navusoft Release Updates to Company Users
- Updating of Production Cost Values as required
- Set up and maintenance of configuration
- Other Software Product Support as assigned

**_Troubleshooting _**
- login / permissions and related access issues
- General Access issues (tablet)
- Investigate and resolve general product problems reported.
- Develop knowledge of Waste and Recycling business/operations

**_Navusoft Project Work Entry - 40% _**

Project Work
- Assist with data entry of customers/sites/services/routing
- Assist with Contract related reporting and scheduled reporting. (support Contract administrators)
- Assist with Customer / Site / Service / Routing evaluations, corrections and improvements
- On Site Training and Implementation of new Municipal Contracts

**_Skills & Qualifications _**
- Excellent interpersonal, teambuilding and oral and written communication skills with the ability to communicate effectively with all levels within the organization in a multi-cultural environment.
- Excellent interpersonal, teambuilding, and communication skills with the ability to interact effectively in a multi-cultural environment.
- Strong conflict resolution skills with experience in a unionized environment.
- Experience in a recycling, material recovery or material handling facility is an asset.
- Must hold and maintain a valid driver’s license.

**Salary Range**: $52,000.00

**_Working Environment _**

Office environment

**_Reasons to Apply, Stay and Grow with Emterra Group _**
- Opportunity to be part of one of Canada’s Greenest Employers
- Competitive wages and annual wage increases
- Comprehensive health benefits (drug, dental, vision, LTD, life insurance)
- Employee Assistance Program, paid for by the Company
- Tuition reimbursement program and professional development support
- Be part of an entrepreneurial organization that wants to continue to learn and grow
- Ability to have impact and make change

Emterra Group is committed to maintaining an equitable, fair, and diverse environment. Any applicants who have a disability or require reasonable accommodation may speak directly with our Human Resources Department. Reasonable accommodations will be assessed on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.