Venue Services Event Supervisor

**About the Calgary Stampede**

The Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, cultures and community spirit with a vision to create a world-class, year-round gathering place for the community. Exemplifying the theme We’re Greatest Together, the Stampede is one of the most respected volunteer-based organizations in the world governed by a Board of Directors with over 2,500 passionate volunteers and 1,200 year-round employees.

As an organization that exists for the benefit of the community, inclusion and equity are woven into our core values of western hospitality, pride of place, integrity and commitment to the community. The world-class, year-round gathering place we have built for the community also welcomes visitors from around the world and those who are new to the local community. We know that blending diverse cultures with our long-standing traditions makes community spirit thrive.

**Position Summary**

The Venue Services Event Supervisors are responsible for leadership and promotion, training and implementation of excellent customer service in the day-to-day administration and operation of the Venue Services team.

This position involves coaching employees, setting up and tearing out of events, budget management and ensuring that facilities are safe and ready to use.

We are currently recruiting for multiple open positions.

**Responsibilities**

Responsibilities of this role include, but are not limited to:

- Exemplifying and training team members to provide exceptional customer service to foster a world-class, year-round gathering place.
- Lead safety and environmental efforts on Stampede Park.
- Hire, train, coordinate, lead and motivate the asset and event support teams
- Contribute to new employee orientation and on-boarding within department.
- Formulate and implement process initiatives.
- Maintain a high standard of cleanliness.
- Act as the liaison between the Event Coordinators, Managers, staff, customers and guests.
- Provide updates for the Manager, Operations and Environmental regarding all event support and operations.
- Assist in the setup and tear out of events and operate motorized vehicles and equipment.
- Perform administrative tasks including ordering supplies, completing assigned reports, time capturing (Ungerboeck), employee scheduling, and payroll as required.
- Tracking of asset logistics, condition and receiving.
- Assist in the control and management of annual departmental budgets.
- Preform employee management as required to ensure safe, fair and organization expectations are upheld.
- Conduct preventative maintenance programs for asset lifecycle and safety with staff and guests including fire regulations.

**Qualifications**
- Superior customer service skills and consistently demonstrates professionalism.
- Two years of event support and asset maintenance experience.
- Two years supervisory experience.
- Excellent communication skills with the ability to communicate in a clear and concise manner with the ability to prioritize.
- Excellent time management skills with the ability to multitask and meet strict deadlines in a fast paced environment.
- Experience in designing and delivering/presenting training materials.
- Must demonstrate social awareness and communicate with tack and diplomacy.
- Experience in the operation of motorized vehicles and equipment including forklifts, man lifts, tractors and skid steers is preferred.
- Must possess a valid Class 5 driver’s license (non-GDL).
- WHMIS certification is required.
- Experience with MS Office Suite (Excel and Word).
- Knowledge of the Ungerboeck (Event Management Software) system is an asset.

**Physical Demands**
- Involves repetitive arm, hand and finger movement.
- Occasional lifting and carrying up to 25 lb., pushing, crouching, bending, kneeling, stair and reaching.
- Daily stair and ladder climbing, occasional exposure to noise, fumes, hazardous chemicals, dust, animal dander and changes in temperature.
- Adequate visual acuity, sense of smell and sense of touch are required

**To Apply**

To apply, please submit your resume. All applicants are thanked in advance and only those selected for interviews will be contacted.

**Skills**: Preferred
- Supervisor

**Behaviors**: Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Enthusiastic: Shows intense and eager enjoyment and interest
- Leader: Inspires teammates to follow them
- Team Player: Works well as a member of a group

**Motivations**: Preferred
- Goal Completion: Inspired to perform well by the completion of tasks
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Self-Starter: Inspired to perform without outside help