Venue Services Team Lead

**About the Calgary Stampede**

The Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, cultures and community spirit with a vision to create a world-class, year-round gathering place for the community. Exemplifying the theme We’re Greatest Together, the Stampede is one of the most respected volunteer-based organizations in the world governed by a Board of Directors with over 2,500 passionate volunteers and 1,200 year-round employees.

As an organization that exists for the benefit of the community, inclusion and equity are woven into our core values of western hospitality, pride of place, integrity and commitment to the community. The world-class, year-round gathering place we have built for the community also welcomes visitors from around the world and those who are new to the local community. We know that blending diverse cultures with our long-standing traditions makes community spirit thrive.

**Position Summary**

The Venue Services Team Lead is a member of the Venue Services Team, responsible for assisting the Venue Services Supervisor in providing leadership to the Venue Services Team, while maintaining the venues and following safety procedures.

**Responsibilities**

Responsibilities of this role include, but are not limited to:

- Provide exceptional customer service to internal and external customers.
- Aid the Venue Services Supervisor with the execution of daily activities.
- Liaise with internal departments, clients and coordinators to ensure that their needs are met.
- Adhere to safety and environmental efforts in Calgary Stampede facilities and follow programs and procedures to ensure a safe work environment.
- Perform housekeeping/janitorial tasks, as required including, but not limited, to cleaning venues, sweeping, event set up.
- Operate motorized vehicles and equipment, including forklift, as required.

**Qualifications**
- Provide excellent customer service and a high level of professionalism.
- Possess previous leadership experience.
- Possess excellent customer service, communication and interpersonal skills.
- Demonstrates social awareness and communicates with tack and diplomacy.
- Has previous cleaning and maintenance knowledge and experience.
- Possess a valid (non-GDL) AB driver’s license.
- Has the ability to operate motorized equipment.
- Does not have a fear of working around large animals and livestock.
- Is able to read English in order to understand instructions, notices, hazards and labels.

**Physical demands**
- Involves repetitive arm, hand and finger movement.
- Occasional lifting and carrying up to 50 lb., pushing, crouching, bending, kneeling, stair and reaching.
- Daily stair and ladder climbing, occasional exposure to noise, fumes, hazardous chemicals, dust, animal dander and changes in temperature.
- Adequate visual acuity, sense of smell and sense of touch are required

**To Apply**

To apply, please submit your resume.

All applicants are thanked in advance and only those selected for interviews will be contacted.

**Skills**: Preferred
- Team Lead

**Behaviors**: Required
- Team Player: Works well as a member of a group
- Leader: Inspires teammates to follow them
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

**Motivations**: Required
- Self-Starter: Inspired to perform without outside help
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization