Store Front Supervisor

2 days ago

Canmore, Canada STONEWATERS Full time

**Job Overview**

The Floor Supervisor is responsible for leading the storefront team during daily operations, ensuring an outstanding customer experience, maintaining high visual merchandising standards, and supporting smooth sales floor operations.

This role is hands-on, dynamic, and essential to delivering the brand experience to every customer.

**Team Management**:

- Lead, motivate, and support store team members during shifts
- Provide training and coaching to ensure excellent customer service and operational standards
- Monitor individual and team performance, providing feedback and guidance when needed
- Address staff concerns or conflicts in a professional and timely manner
- Ensure staff adhere to company policies, procedures, and safety regulations

**Scheduling**:

- Create and maintain weekly staff schedules based on store needs, availability, and budgeted hours
- Assist with hiring store front members
- Adjust schedules to accommodate absences, peak hours, and special events
- Monitor shift coverage and arrange replacements when necessary
- Track attendance and punctuality, addressing issues as they arise

**Daily Operations**:
**Team & Schedule**
- Assign daily tasks and responsibilities to staff according to the schedule
- Ensure smooth shift transitions by communicating key updates to incoming supervisors or staff
- Maintain adequate staffing levels for optimal customer service and productivity
- Review and approve time-off requests in alignment with staffing requirements

**Store Floor**
- Open and close the store following company procedures
- Ensure the sales floor is clean, organized, and fully stocked at all time
- Check merchandising displays for accuracy and visual appeal
- Monitor store security and loss prevention measures

**Restocking**
- Review stock levels on the floor and in the backroom at the start and end of the day
- Direct team members to replenish shelves and displays as needed
- Verify that restocked items are labelled and properly placed
- Communicate low stock or out-of-stock items to management for reordering

**Organization**
- Maintain a clean, organized, and safe stockroom
- Rotate stock to minimize product expiry or damage
- Order store supplies

**Customer Service**
- Greet and assist customers in a friendly and professional manner
- Resolve customer inquiries, returns, and complaints efficiently
- Ensure team members are available and engaged with customers
- Monitor fitting rooms for cleanliness and security

**Qualifications**:

- Previous retail experience required; previous supervisory or team lead experience strongly preferred.
- Strong leadership, organizational, and communication skills.
- Customer-focused mindset with a passion for creating exceptional in-store experiences.
- Ability to work a flexible schedule, including evenings, weekends, and holidays as needed. **Weekend required.**:

- Ability to multitask and adapt in a fast-paced environment.

Pay: $22.00-$24.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Work Location: In person

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