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Customer Service Advisor

2 weeks ago

Nisku, Canada NTS Amega West Canada Full time

NTS Amega is a leading global provider of complex manufacturing, repair, and rental solutions for Oil & Gas sector. With technologically advanced facilities in industry hubs around the globe and over two decades experience, NTS Amega develops solutions which minimize turnaround times, extend the life and availability of equipment, and optimize costs, while ensuring adherence to the highest levels of quality.

NTS Amega is seeking a Customer Service Advisor to come to join our team at our Nisku location.

**CUSTOMER SERVICE ASSOCIATE**

Act as a liaison between NTS Amega West and the customer for the manufacturing or repair of Downhole tools.

**PRIMARY DUTIES**
- Respond to customer inquiries for quotes on new manufacturing, repair of tools and material requests.
- Source inventory and communicate with customers.
- Review customer purchase orders/tool requests and send customer acknowledgement of acceptance.
- Assist with planning for materials as per customer needs and communicate to purchasing.
- Discuss customers delivery schedules with manufacturing, respond to customer with expected delivery dates.
- On site/off site customer meetings.
- Other responsibilities as defined in QHSE Management System or direct supervisor.
- Perform other duties and projects as assigned.

**REQUIREMENTS**
- Associates or bachelor’s degree in a technical field preferred.
- 2+ years of customer service/inside sales experience preferred.
- Experience in manufacturing or manufacturing engineering a plus.
- Ability to read and understand manufacturing drawings and material specifications.
- Understand Supply Management and Inventory Control.
- Familiar with Customer Service Processing in an ERP System.
- Proficient with Microsoft Office.
- Requires good verbal communication and interpersonal skills, attention to detail, ability to use good judgment.
- Internal communication expert interfacing with internal/external customers and vendors.

**It is the policy of NTS Amega West Canada Ltd. to ensure the health, safety and wellness of its employees by maintaining an impairment-free work environment.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
Follow AHS Standards

Ability to commute/relocate:

- Nisku, AB T9E 7Z1: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer Service: 2 years (required)

Work Location: One location