Service Advisor/warranty Administrator

**Looking to expand your experience and grow your career with an amazing organization?**

**Flaman Sales**has a great opportunity for you Our **Nisku, Alberta**location currently has an opening for an enthusiastic, friendly and motivated **Service Advisor/Warranty Administrator**to join our team This is a permanent, full-time position working forty(40) hours per week, Monday to Friday.

**Flaman** offers _**advancement opportunities within the company**_, _**competitive compensation**_, _**excellent benefits**_, _**RRSP plan**_, _**an on-site gym**_ and _**three (3) weeks vacation**_

At Flaman, we value the importance of building strong relationships with our customers as well as within our team. We have a strong customer service focus and believe in making things better, one customer at a time.

**Primary Responsibilities include (but are not limited to)**:

- Provide excellent customer service to both internal and external customers
- Advise customers about necessary service & routine maintenance while providing updates on progress of repair
- Complete required paperwork with accuracy according to company policies, procedures and protocols
- Prepare work orders by detailing the unit’s problems or symptoms ensuring to convey accurate information to the Service Technician
- Opening/Closing work orders
- Complete all CVIP certifications paperwork
- Develop repair estimates/service work quotes
- Prepare invoices, arrange for billing of services, and collect payments
- Electronic processing of accurate open and complete work orders
- Data entry of Tech’s time and repair stories
- Create PO’s for sublets
- Various clerical duties including photocopying, sorting/filing, etc
- Schedule customer appointments.
- Service check-ins/walk arounds, set expectations with customers (re: timelines, etc)
- Assist in shop bay scheduling
- Executing all warranty duties and responsibilities including processing payments
- Process all transit damage claims
- Process all insurance claims and payments
- Order replacement VIN stickers
- Dealership support to internal departments and rental dealers
- Maintain a clean tidy and organized workspace
- Remain current with product knowledge regarding parts, hardware and new equipment
- Collaborate with service and parts team to ensure work is completed in a timely manner
- Follow up with manager/supervisor and other internal departments as needed
- Other duties as required and/or tasked by Manager
- Overtime may be necessary during busy seasons

**Skills and Qualifications**:

- Recognize the importance of building strong, lasting relationships with customers, vendors and co-workers
- Familiarity with mechanical and agricultural equipment /trailers (considered an asset)
- Self-motivated and results-oriented
- Must be accountable, reliable and have good problem-solving skills
- Good time management skills with the ability to multi-task and balance priorities
- Strong organizational skills, attention to detail and excellent follow-through
- Capable of safely lifting up to 50 lbs. on your own
- Good communication skills both verbal and written (fluent in English)
- Able to take direction and work as a team player
- Maintain a positive “can do” attitude
- Have great work ethic and willingness to expand industry knowledge/education
- Valid Class 5 driver’s license, clean drivers abstract and satisfactory criminal record check

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement

Work Location: In person