Warranty Service Manager

**Location**:
Calgary, Alberta

**Company**:
Mattamy Homes Canada

**Department**:
Warranty Service

**Employment Type**:
Full-Time

**Reports to**:
Senior Warranty Manager

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting - and we’re making it happen.

Learn more about what makes working at Mattamy special and our award-winning culture.

**What we offer**

As the Warranty Service Manager, you are responsible for the daily operations of the Warranty Service Department to ensure that homeowner service requests are fulfilled while always providing **The Best Homeowner Experience.**

**What you’ll do**
- Manage the completion of warranty service work, while adhering to budget, which includes:

- Collect, review, and schedule 30 day and year-end Warranty Service requests.
- Respond to and provide immediate resolution to deficiencies, including mediation, arbitration, conciliation inspections, and reports.
- Review repairs completed by Warranty Service Technicians for quality of work and completion as per schedule and provide on-going support and guidance.
- Ensure trades are scheduled appropriately and expedite work in order to adhere to Warranty Service timelines and guidelines.
- Manage the Pre-delivery Orientation (PDO) and Quality Assurance (QA) processes.
- Work closely with Site Manager and Trade Partners and regularly communicate with the Construction team to report repetitive deficiencies and homeowner concerns.
- Manage Warranty Service employees through ongoing performance management, development, coaching, and attracting and retaining strong performers.
- Responsible for creating and maintain relationships with homeowners.
- Manage emergency service requests after closing, including emergency support for the Model Homes and Sales Offices.
- Participate in Mattamy community events and play an active role in Mattamy University sessions.

**What**y**ou**b**ring**
- College diploma or a combination of post-secondary education and experience.
- 5+ years of experience in a customer service or construction role.
- Carpentry, electrical, plumbing, drywall and painting experience required.
- Previous management experience with demonstrated ability to deal effectively with staff.
- General knowledge and familiarity with terms of trade contracts.
- Customer service focused with the ability to resolve problems effectively.
- Ability to set priorities, meet deadlines and manage variable workloads.
- Strong organizational and time management skills with ability to work in a fast-paced work environment.
- Excellent communication skills - both verbal and written.
- Solid problem solving and decision-making skills.
- Self-motivated with ability to work well both in a team and independently.

**Who we are**

Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

**Be yourself. We want it that way.**

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.
- Qualified applicants will be contacted directly by the Talent Acquisition team._