Recruitment and Engagement Coordinator

**Home Instead®**
**Recruitment and Engagement Coordinator**

2569871 Ontario Limited dba Home Instead

**THIS POSITION REQUIRES A SUNDAY TO THURSDAY WORK WEEK.**

**Objective**:
The Recruitment and Engagement Coordinator is expected to perform a variety of duties for the recruitment of Care Professionals. The Recruitment and Engagement Coordinator is expected to recruit, screen, hire, train, and engage a staff of Care Pros in order to provide the highest quality service to clients.

**Primary Responsibilities**:

- Reflect the core values of 2569871 Ontario Limited dba Home Instead, (d.b.a. an independently owned and operated Home Instead franchise).
- Answer each employment inquiry in a friendly, professional and knowledgeable manner.
- Develop and implement new recruitment strategies online and within the community.
- Schedule and conduct applicant interviews in an efficient and professional manner.
- Following the Home Instead Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all Care Pros.
- Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
- Schedule and conduct Care Pro orientation and all training including training required to meet Home Instead® Standards and additional optional training.
- Develop engagement strategies that utilize the 5 Care Pro needs to promote Care Pro retention and satisfaction.
- Schedule and conduct Care Pro annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution
- Work in partnership with the Scheduling Department to coordinate Care Pro schedules with an emphasis on creating high quality matches and extraordinary relationships.
- Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
- Prepare and publish the monthly newsletter within the deadline
- Evaluate and update all orientation and training materials as needed
- Plan and successfully execute all Care Pro meetings
- Monitor compliance for local and federal labor and safety laws.
- Maintain regular attendance at the office to execute job responsibilities
- Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
- Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

**Education/Experience Requirements**:

- High school graduation or the equivalent; Associates degree preferred
- One year of related business experience or an equivalent combination of education and work experience may be considered
- Must possess a valid driver’s license

**Supervisory Responsibilities**:

- This position will be responsible for overseeing all of the functions performed by the Care Pro staff

**Knowledge, Skills and Abilities**:

- Must have an understanding of and uphold the policies and procedures established by 2569871 Ontario Limited dba Home Instead, (d.b.a. an independently owned and operated Home Instead franchise)
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
- Must demonstrate knowledge of the senior care industry
- Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
- Must have the ability to establish good working relationships with the franchise owner, office colleagues, Care Pros and the community
- Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
- Must present a professional appearance and demeanor
- Must have the ability to operate office equipment
- Must be patient and congenial on the telephone
- Must have computer skills and be proficient in Excel and Word
- Must have the availability to work evenings or weekends as required
- Must have the ability to perform duties in a professional office setting
- Must have the ability to work as a part of a team
- Must demonstrate excellent organizational skills

Each Home Instead franchise office is independently owned and operated.

**Job Types**: Full-time, Permanent

**Salary**: $23.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay