Dispatcher/customer Service

1 week ago

North York, Canada EPI Fire Protection Inc. Full time

**Overview**:
EPI Fire Protection Inc. is seeking a dedicated Client Service Scheduler/Dispatcher to manage a diverse set of small, medium and large client portfolios. You will join a team of Account Representatives, each handling their own portfolios, and report directly to the Client Services Manager.

This position is M-F, 8:00AM - 4:30PM. This is an in-house position at our head offices at 675 Garyray Dr, Toronto, ON.

**Job Functions**:

- Be the singular point of contact for a portfolio of clients
- Record important scope-of-work information on job tickets
- Schedule and Dispatch Fire Alarm and Sprinkler technicians for Inspections, Repairs and Service Calls
- Pre-arrange visits with various customer personnel (site staff, property managers, contract managers, etc.) to ensure jobs go smoothly
- Obtain quotes, order and schedule necessary subcontractors and equipment to complete jobs.
- Create job tickets
- Send estimates to clients (estimates to be completed by our in-house Estimating team)
- Follow-up with clients to get estimates approved
- Convert approved estimates into job tickets
- Update job tickets to reflect changes (extra hours spent, extra materials used, reduce materials not used, etc.)
- Review jobs that you’ve scheduled after technicians attend and either schedule another visit, escalate to your manager, or close the job and send to Billing
- Update internal workflow-tracking databases
- Liaise with Field Supervisors to ensure inspection and service reports are submitted on time and contain the necessary amount and quality of information

**Qualifications**
- Have an excellent Client Experience mindset
- Ability to work independently and collaboratively
- Strong computer navigation skills - must be able to understand and navigate various softwares quickly
- Time management and organization skills
- Strong Attention to detail
- Ability to multitask
- **STRONG ASSET**: Experience in the Fire Protection Industry
- **ASSET**:Experience in any field services industry that requires regulatory inspections and repair of any deficiencies found, such as:

- Elevator/Escalator Industry
- Boilers, Pressure Vessels & Piping
- Rail Transportation Industry
- Aviation (MRO)
- Chemical and Process Industry

Pay: $50,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

**Experience**:

- client services: 1 year (preferred)
- Fire Protection: 1 year (preferred)
- Elevator/Escalator Industry: 1 year (preferred)
- Boilers, Pressure Vessels & Piping Industry: 1 year (preferred)
- Rail Transportation Industry: 1 year (preferred)
- Aviation (MRO): 1 year (preferred)
- Chemical and Processing Industry: 1 year (preferred)

Work Location: In person

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