IT Help Desk Support

**WiseTech Corp.**, Calgary based growing MSP offering a full line up of solutions ranging from Hardware and Software support, Cloud IT Services to VoIP communications.

We are seeking an experienced System Administrator

**What Are the Responsibilities?**
- 5+ years' of IT Support L2 experience
- MSP L1 / L2 support 3 years
- Perform remote and onsite troubleshooting of hardware, software, and networking issues for various clients
- Windows servers deployments, upgrades, and migrations
- Provide day-to-day L2 support and Assist level 1/2 technicians with any tech support issues requiring assistance on the help desk.
- Deployments and implementations of VoIP systems
- Monitor corporate central ticketing system to ensure timely resolution of tech support issues within client defined SLA.
- Create new and follow existing check lists to ensure a consistent result for routine and common tasks within our proactive IT management services
- Other duties as assigned as assigned by upper management.
- Typical business Hours are from 8AM - 6PM, Mon - Fri, with afterhours work and on-call required

**What Are the Technical Requirements?**
- Proven experience working with Windows XP, Windows 7, Windows 8, Windows 10 as well as Apple OS X in a business environment.
- Proven experience working with Microsoft Office Suite including 2013, 2016 and 2019.
- Ability to install, configure, administer and troubleshoot a wide range of desktop hardware and software.
- Proven working experience with Remote Control Software
- Experience with troubleshooting printers, scanner and various other peripherals
- Experience with troubleshooting and supporting mobile devices iPhone, iPad, Android and Blackberry
- Basic understanding of PowerShell
- Experience with installing, configuring, administering and troubleshooting Microsoft
- Windows Server 2012 / 2016 and 2019 including Active Directory
- Experience with installing, configuring, administering and troubleshooting Linux
- Experience with networking concepts including TCP/IP, OSI model, routing, switching, VLANs, subnetting, super subnetting and other networking concepts
- Experience with networking hardware including Cisco, SonicWALL, routers, NG firewalls, switches and VPN appliances
- Experience with an assortment of back-up hardware including tape drives, USB drives and Disk-to-disk systems
- Experience with back-up software including Acronis, Datto, WSB, etc.
- Experience with RAID including various RAID controllers and general RAID knowledge
- Experience with building, mounting, breaking, hot spare, RAID 0/1/5/6/10
- Experience with VoIP including FreePBX, Asterisk, Cisco UC, etc.
- Experience with virtualization platforms including VMware, Hyper-V and PROXMOX
- Experience with cloud platforms including as Azure and Amazon Web Services (AWS)
- Post-secondary education in Computer Science / Information Technology or 2-year diploma within IT field
- Windows 10 as well as Apple OS X in a business environment.
- Proven experience working with Microsoft Office Suite including 2013, 2016 and 2019.

**What Would Be Some Bonus Items?**
- Certifications in Cisco, Microsoft and CompTIA would be an asset
- Experience with installing, configuring, administering, and troubleshooting Linux
- Prior experience with a Managed Services Provider (MSP)

**Why Us**:

- An leadership team committed to your growth and development
- Investment into your learning and growth with ongoing education bonuses.
- Value our team members health with an flexible health spending account

**Conditions of Employment (non negotiable)**:

- Ability to work outside of business hours (M-F 8am-6pm) as needed
- Work onsite at our office located in SE Calgary
- Must have your own vehicle for occasional onsite visit to client locations (with mileage reimbursed)

**Benefits**:

- Dental care
- Extended health care
- Mileage reimbursement
- On-site parking
- Paid time off