Help Desk Analyst
1 week ago
We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.Responsibilities:Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issuesInstalling and configuring a Microsoft Windows 10 environment and preparing system installs and application managementSupporting MS Office 365Supporting Microsoft Teams environmentsSupporting Virtual Desktops (VMware)Supporting Adobe Acrobat DCWorking within established procedures and methods; prioritizing user requests utilizing a trouble ticket management systemMaintaining hardware inventory, asset database and systems documentationPerforming timely recognition, isolation, resolution and follow-up of submitted help desk ticketsRe-installing/imaging desktops and laptops as neededInstalling, configuring, desktop and network printersAssisting with security-related updates or patchesSupporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc eventsPerforming other duties as assignedRequirements:Diploma in Computer Science/Engineering or equivalent experience.1 to 3 years of experience in a technical support or IT customer service environment.Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshootingCompTIA certified candidates will be given preferenceDetailed oriented, superior problem solving and troubleshooting abilityCommitment to customer satisfaction through planning follow-upExcellent communication and customer service skillsA proven track record of working with users at various ability levelsThe ability to use good judgment and multi-task within an ever-changing environmentExperience in a 24×7 environment delivering high availability or mission-critical applicationsA minimum of three years of related work experience preferably in a legal or corporate environmentPerks:Competitive salaryPaid vacationHealth and dental benefitsFlexible work arrangementsIf this sounds like the right fit, please click and apply to this posting. #J-18808-Ljbffr
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Help Desk Analyst
4 weeks ago
Calgary, Canada Robert Half Full timeWe’re supporting our client in finding an enthusiastic and customer-focused Help Desk Analyst to join their growing technical support team. This is a fantastic opportunity for someone who loves solving problems, thrives in a fast-paced environment, and enjoys being the go-to technical resource for end users. What You’ll Do Serve as the first point of...
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Help Desk Analyst
4 weeks ago
Calgary, Canada Robert Half Full timeWe’re supporting our client in finding an enthusiastic and customer-focused Help Desk Analyst to join their growing technical support team. This is a fantastic opportunity for someone who loves solving problems, thrives in a fast-paced environment, and enjoys being the go-to technical resource for end users. What You’ll Do - Serve as the first point of...
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Help Desk Analyst
4 weeks ago
Calgary, AB, Canada Robert Half Full timeWe’re supporting our client in finding an enthusiastic and customer-focused Help Desk Analyst to join their growing technical support team. This is a fantastic opportunity for someone who loves solving problems, thrives in a fast-paced environment, and enjoys being the go-to technical resource for end users. What You’ll Do Serve as the first point of...
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Help Desk Analyst
4 weeks ago
Calgary, AB, Canada Robert Half Full timeWe’re supporting our client in finding an enthusiastic and customer-focused Help Desk Analyst to join their growing technical support team. This is a fantastic opportunity for someone who loves solving problems, thrives in a fast-paced environment, and enjoys being the go-to technical resource for end users. What You’ll Do Serve as the first point of...
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Help Desk Analyst
3 weeks ago
Calgary, AB, Canada Robert Half Full timeWe're supporting our client in finding an enthusiastic and customer-focused Help Desk Analyst to join their growing technical support team. This is a fantastic opportunity for someone who loves solving problems, thrives in a fast-paced environment, and enjoys being the go-to technical resource for end users. What You'll Do Serve as the first point of contact...
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Help Desk Analyst
2 weeks ago
Calgary, Canada ANNY TYE LTD Full timeEducation: - Expérience: **Education**: - Secondary (high) school graduation certificate - or equivalent experience **Work setting**: - Help desk - Private sector **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and...
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Help Desk Analyst
2 weeks ago
Vancouver|Calgary, Canada Targeted Talent Full timeWe are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.Responsibilities:Providing First Level PC network and technical support to users on routine or...
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Help Desk Analyst
3 days ago
Calgary, AB TP J, Canada RS Solar Information Services Full timeOverviewWe are seeking a dedicated Help Desk Analyst to provide exceptional technical support and customer service to our users. This role involves troubleshooting hardware and software issues, managing service requests, and ensuring smooth operation of IT systems across various platforms. The ideal candidate will possess strong communication skills, a solid...
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Experienced Help Desk Analyst
5 days ago
Calgary, Canada Vectaur Full time**Key Responsibilities** - Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members **Skills and qualifications** -...
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IT Help Desk Analyst
1 week ago
Calgary, Alberta, Canada Chatters Limited Partnerships Full timePosition: IT Helpdesk AnalystDepartment: Information TechnologyLocation: Calgary, Alberta (Remote)Job Type: Full-TimeAbout UsAt Chatters, we're not just a company — we're a community. We're passionate about beauty, technology, and creating exceptional experiences. As we continue to grow our national retail network and e-commerce presence, our success...
