Scheduling Assistant/dispatcher

**Scheduling Assistant/Dispatcher (Security Industry)**

For over 30 years, Wincon Security has delivered property monitoring and protective services to retail, commercial, residential, industrial, alarm response, and condominium clients across the Greater Toronto Area. We are an integrated solutions provider committed to leveraging cutting-edge technology to provide the very best service our industry has to offer.

**_ What makes Wincon unique?_**

A passion for service excellence across our team, and the pride we take in proactively identifying and mitigating key security vulnerabilities. Along the way, we’ve stayed true to one of our founding principles; attracting, engaging, and retaining top talent is a recipe for success. So, too, is building an employee-friendly culture where staff is treated with respect and given opportunities to advance in their careers.

**We are actively recruiting for a Scheduling Assistant/Dispatcher (Security Industry).**

**We are currently hiring for the following shift**:Saturday and Sunday 3:00pm-11:00pm

**Required Skills & Qualifications**:

- Completed post-secondary education (e.g., diploma, undergraduate degree) is preferred.
- Past scheduling experience is an asset.
- Exceptional computer skills with an emphasis on HRMS and Time Management systems as well as Microsoft Office Suite.
- Good verbal and written communication skills.
- Great interpersonal skills.
- Leadership and organizational skills are an asset.
- Able to work in a fast-paced environment with last-minute work additions and strict deadlines.
- Great customer service skills.
- Attention to detail.
- Must be able to handle stressful situations in a calm and collected manner.

**Responsibilities include**:

- Respond to all missed check-in alerts and arrange shift coverage in case of no-shows or sick calls of scheduled employees.
- Respond to ad hoc (sudden, short-term) requests and dispatch guards in an expedited manner.
- Schedule all special and extra coverage shifts efficiently.
- Ensure all employees are informed of their scheduled shift locations (site addresses).
- Call clients about the security schedule, where required.
- Continually review all open shifts and verify suitability using the Guards’ training plan.
- Consistently update and maintain all Guards/Sites training plans.
- Update and maintain E-Time as changes in employees’ scheduled shifts, training, suitability, placement, and rotation take place.
- Inform and continuously update clients about guard ETA to the site.
- Keep and maintain records of guards on the Prohibited Site List.
- Respond to and/or escalate service inquiries from clients and guards to Operations.
- Complete daily shift reports per the needs of the scheduling department.
- Monitor the Virtual Guard system and respond accordingly to findings per procedure.
- Must contact Lead Scheduler to troubleshoot any scheduling issues.
- Cover the Administrative Assistant's desk when he/she is on vacation or absent from work.
- All other duties and responsibilities, as assigned.

**Job Types**: Part-time, Permanent

**Part-time hours**: 16 per week

**Salary**:From $17.00 per hour

**Benefits**:

- Dental care.
- Extended health care.
- Life insurance.
- RRSP match.
- Vision care.

**Schedule**:

- 12-hour shift.
- 8-hour shift.
- On call.
- Overtime.
- Weekdays availability.
- Weekends availability.

**Supplemental pay types**:

- Overtime pay

**Ability to commute/relocate**:

- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Dispatching: 1 year (preferred)