Full Time Scheduler

6 days ago

Pickering, Canada Senior Helpers Canada Full time

Senior Helpers is looking for a dedicated individual to join our growing team. Our clients and caregivers need our support 24/7 and as such this individual will be trained to assist them in a variety of ways. **Experience in the senior care industry as a Scheduler is a requirement for this position.** **Responsibilities include (but are not limited to)**: - Attend to incoming calls in a professional manner - Action incoming calls from clients and caregivers - Caregiver sick calls or book offs: action and reschedule with a new staff member - Scheduling of client with the "perfect match" caregiver - Ensuring all caregivers files are updated in Wellsky System - Process intakes **Qualifications**: - One year of related work experience in health coordination - Ability to multi-task and handle pressure situations with ease. - Ability to work independently and as part of a team. - Exceptional and verifiable customer service skills and experience. - Excellent organizational skills, attention to detail and the ability to prioritize in a changing environment. - Proactive problem prevention and issue resolution leadership ability. - Proficiency in in Microsoft Word, Excel and Outlook. - Strong verbal communication skills, especially when using the telephone. - Ability to maintain confidentiality and exercise sound decision-making skills based upon company policies and philosophy. **Job Types**: Full Time **Schedule**: - Monday to Friday **Job Requirements**: - Scheduling experience in the health care industry - Working in the health care industry - 1 year (preferred) - Ability to communicate and engage clearly and effectively - Ability to solve problem - Sense of urgency - Ability to handle multiply tasks as one time Work Location: Hybrid remote in PICKERING, ON **Job Type**: Casual **Salary**: $18.00-$21.00 per hour **Benefits**: - Casual dress - Dental care - Extended health care Schedule: - Monday to Friday Application question(s): - Do you have scheduling experience in Community healthcare? - Are you a driver? Work Location: Hybrid remote in Pickering, ON L1V 1A6

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