Full Time Scheduler

**About Senior Helpers**:
Senior Helpers is a leader in providing compassionate, dependable, and professional in-home care for seniors. Our mission is to help our clients live independently and with dignity in the comfort of their own homes. We value teamwork, integrity, and a commitment to making a difference.

**Position Summary**:
The Scheduler is responsible for effectively and efficiently scheduling caregivers to meet client needs, while maintaining high service standards and supporting the overall operational success of the office. This role requires strong organizational skills, the ability to problem-solve under pressure, and excellent communication abilities.

**Key Responsibilities**:
**Scheduling & Coordination**
- Schedule and coordinate caregiver shifts in alignment with client care plans and assessment recommendations.
- Ensure timely and accurate scheduling of new clients, reassessments, promise calls, and introductions between clients and caregivers.
- Manage last-minute scheduling changes, cancellations, and sick calls with professionalism and urgency.
- Ensure consistent caregiver-client continuity whenever possible.

**Communication & Customer Service**
- Serve as a primary point of contact for caregivers and clients regarding scheduling needs.
- Provide outstanding customer service by problem-solving and addressing concerns from clients, families, and staff.
- Communicate clearly and empathetically with clients, caregivers, and healthcare partners.

**Operational Support**
- Collaborate with the recruitment team to ensure adequate staffing levels for current and future scheduling demands.
- Maintain accurate and up-to-date scheduling and operational spreadsheets (e.g., New Client Tracking, Daily Driver).
- Perform regular audits of caregiver and client profiles to ensure data integrity.
- Process caregiver timecards, audit for accuracy, and assist with payroll preparation.

**Caregiver Support & Coaching**
- Provide coaching and performance feedback to caregivers as needed.
- Facilitate introductions between caregivers and clients, conduct spot checks, and deliver PPE or uniforms as required.
- Act as a positive role model and promote Senior Helpers’ values and standards.

**Qualifications**:

- Minimum 1 year of experience in healthcare scheduling, home care, or a related administrative role.
- Strong organizational skills and ability to prioritize in a fast-paced environment.
- Demonstrated ability to multi-task, problem-solve, and make decisions independently.
- Excellent verbal and written communication skills, especially over the phone.
- Exceptional customer service skills with a friendly, solution-oriented approach.
- High proficiency in Microsoft Office (Outlook, Word, Excel); experience with Wellsky scheduling software preferred.
- Ability to maintain confidentiality and use sound judgment.

**Desired Competencies**:

- Personable, friendly, and approachable demeanor.
- Calm under pressure and adaptable to last-minute changes.
- Strong attention to detail and accuracy in scheduling and documentation.
- Team-oriented with a willingness to collaborate and support others.
- Self-motivated and proactive in identifying and solving problems.
- Willingness and ability to work on-call rotation (including weekends) as required.
- Dependable, punctual, and committed to excellence in service delivery.

**Additional Requirements**:

- Legally authorized to work in Canada.
- Valid driver's license and reliable transportation preferred.
- Ability to work flexible hours, including evenings and weekends for on-call coverage - we operate 24/7.
- Comfortable working in a fast-paced, changing environment.

**What We Offer**:

- A collaborative, team-focused environment.
- Ongoing training and professional development opportunities.
- Opportunities for growth within the organization.
- The chance to make a meaningful difference in the lives of seniors and their families.

**Senior Helpers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

Pay: $18.00-$21.00 per hour

Application question(s):

- Do you have scheduling experience in Community healthcare?
- How many years of scheduling experience do you have?
- Are you a driver?
- We operate 24/7 and require 1 weekend a month to be covered for on-call, are you able to meet this requirement?
- In your opinion, what are the 3 top attributes in being an effective Scheduler?

Work Location: In person