Bilingual Customer Service Representative

2 weeks ago

Markham, Canada AOSOM CANADA Full time

**Aosom Canada Inc.** is a fast-growing eCommerce company specializing in a wide range of product categories including furniture, fitness equipment, outdoor living, and pet supplies. We are committed to delivering high-quality products and an exceptional shopping experience to our customers. We are currently seeking a **Customer Service Representative** to join our team in **Markham** for an immediate full-time position.
- **Full-time**_ ：44 hours per week

**Responsibilities**:

- Receive and answer customer inquiries and concerns, including requests for product information, promotion details, order tracking, issue resolution, and general information;
- Process and enter information with our in-house Oracle ERP System,
- Provide after sale service and prepare RMA paperwork for the shipping department if need;
- Proactively engage customers to assist in order completion;
- Liaise with individuals in other departments as necessary in order to better serve customers;
- Keep updating in-depth knowledge of current and upcoming products;
- Develop and maintain customer relationships and loyalty

**Qualifications**:

- Minimum 2 years of relevant customer service experience;
- High school diploma or higher;
- **Fluent in English (spoken and written) is required**; French language skills are a strong asset;
- Strong written and verbal communication skills, interpersonal skills, and customer service orientation;
- Ability to work independently and as part of a team;
- Good organizational skills and time management;
- Proficiency in Microsoft Word and Excel; experience with Oracle ERP is an asset;
- Ability to be flexible, proactive, and exercise sound judgment and discretion.

**Compensation & Benefits**:

- Annual salary of $44,000 - $50,000 (based on experience);
- Monthly performance bonuses available after probation;
- 4% vacation pay;
- Additional benefits after successful completion of the probation period:

- Group life, health, and dental insurance;
- Holiday perks (gifts or cash bonuses during special occasions);
- Employee discounts on company products;
- Birthday gift cards.

**Benefits**:

- Dental care
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Language**:

- English and French (required)

Work Location: In person

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