Bilingual Customer Service Representative

6 days ago

Markham, Canada Adecco Full time

Our client in Markham, ON is looking to hire a fulltime permanent Bilingual Customer Service Representative (English/French) to join their team. The Customer Care Specialist supports all brands within the organization. The successful candidate will be customer obsessed with a proven track record for going above and beyond.ESSENTIAL DUTIES AND RESPONSIBILITIES• Interact with customers regarding product information, stock availability, orders, etc.• Effectively communicate in English and French while responding to inquiries received via phone, email, fax, and social media.• Key and process orders from various sources. Review EDI orders for accuracy.• Create and maintain accurate customer data.• Proactively address customer complaints, propose solutions, and resolve issues. Interact with other departments to ensure prompt and effective follow-up.• Monitor systems and detect problems early to keep everything running smoothly.• Assist with daily operation and continual evaluation of processes and procedures for the department. Suggest methods to improve area operations and efficiency for both internal and external customers.• Assist other departments as required.QUALIFICATIONS:• Minimum 3 years' experience in a Customer Care (customer support) role.• Solid Microsoft Office Skills, specifically Excel and Word.• The ideal candidate will have excellent data entry skills with a high level of accuracy.• Ability to listen and understand a situation and respond with clarity and professionalism.• Must be a quick learner, proactive, pay attention to detail, and enjoy a busy environment.• Must have excellent language and communication skills, both verbal and written in English and French. The ability to write and articulate clearly is very important.• Strong organizational, time management, and interpersonal skills.• This role will interact with walk‑in customers; this requires a polished professional appearance and a positive/enthusiastic attitude.• Maintain punctual attendance.• Flexibility in terms of hours of work, recognizing that there will be a need for overtime.• Experience with SAP S4/Hana Public Cloud would be an asset.If you are interested in this role please apply now

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