Appointment Coordinator
2 days ago
**Service Appointment Coordinator**
**Erin Mills Acura,** is currently seeking a Service Appointment Coordinator to join our team. We are in search of Customer Service Experts that exhibit exceptional Customer Service Skills. Our company provides an excellent work environment and provides the tools necessary to be successful and grow with our expanding auto group.
**Responsibilities**:
- Answer Inbound calls with customer inquiries/appointment dates and times.
- Check frontline Dealership Service Appointment Calendar and properly schedule appointments.
- Outbound calling to confer with customers in order to provide information about recommended maintenance and services, warranty Recalls or Campaigns, overdue for service, service reminders, special order parts, missed appointments.
- Outbound calling with promotional offers to targeted customers for service.
- Schedule Service appointments.
**Qualifications**:
- 1-3 years' customer service or Call Centre experience.
- Previous experience in an Automotive Dealership is considered an asset.
- Must be willing to spend large portion of the workday making both inbound and outbound calls to Customers.
- Maintain a pleasant telephone manner and assist customers as required.
- Must be able to work evenings and Saturdays as scheduled.
- High School Diploma or equivalent.
**What We Offer**:
- Welcoming Culture
- Competitive Compensation
- Employee Group Benefits
- Discounts on Products and Services
- Endless Opportunities for Growth
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