General Research Analyst

**General Research Analyst**

**Job Type**: Permanent, full-time

**Salary**: Starting salary range: $58,000-$62,000, with excellent benefits provided.

At the CCTS, our mandate is to review and resolve telecommunications and television complaints after interaction between the customer and their service provider has failed to produce a satisfactory outcome. The CCTS provides a free and impartial service to Canadians.

We represent an organization of unbiased, fair and highly dedicated professionals who understand the needs of disputing parties, and who diligently investigate and work towards resolutions that reflect and respect the needs of both parties.

**Our Culture**:
Located in our nation’s beautiful capital, the CCTS is a dynamic and growing organization that highly values its people. We foster a workplace that is **supportive** and emphasizes the importance of **work-life balance**. We value diversity and we strongly believe in supporting the growth and development of our employees, who come from varied personal and professional backgrounds.

The environment is welcoming, collegial, collaborative and team oriented. At this time, all CCTS employees are working in a hybrid work model.

**Your Role**:
As a General Research Analyst, you will support the Director, Legal and Regulatory as part of the CCTS legal, regulatory and compliance team.

**Your Responsibilities**:

- Conduct research involving service provider status and records, including corporate registries, and document findings
- Support CCTS’ compliance program by creating checklists and informational documents for internal staff and service providers in a variety of areas
- Support service provider sign up process by assessing eligibility, locating and confirming corporation and contact details
- Review various technical materials including CRTC-developed Codes of Conduct, procedures, regulations, policies, and reports and create informational documents for various stakeholders
- Conduct general research in a number of areas such as ombudsman best practices, privacy, telecommunication
- You have a **minimum of 2 years’ experience** conducting research.
- You have **post-secondary education**, preferably in a field related to legal studies or business.
- You have **intermediate Word and PowerPoint skills**.
- You are **familiar with corporate structures and acquisitions**.
- You have **excellent English communication skills**, both orally and in writing**. Bilingual (English/French)**? Fantastic Preference to those with strong ability to communicate clearly, both orally and in writing, in both official languages.
- Not your first walk around the telecom block? Even better Having previous **experience in the telecommunications industry** or knowledge of the industry is an asset.

**Analyste en recherche générale**

**Type d’emploi**: Permanent, à temps plein

**Fourchette salariale**: Salaire initial de 58,000$, - 62,000$ et excellents avantages sociaux.

La Commission des plaintes relatives aux services de télécom-télévision (CPRST) a pour mandat d’examiner et de régler les plaintes au sujet des services de télécommunications et de télévision lorsqu’un client et son fournisseur de services ne parviennent pas à trouver ensemble une solution satisfaisante. La CPRST offre un service gratuit et impartial aux Canadiens.

La CPRST représente un organisme de professionnels impartiaux, justes et très dévoués, qui comprennent les besoins des parties en litige, et qui enquêtent et travaillent avec diligence pour trouver des solutions qui reflètent et respectent les besoins des deux parties.

**La culture de la CPRST**:
Située dans la belle capitale de notre pays, la CPRST est un **organisme dynamique** et en pleine croissance qui accorde une grande importance à ses employés. À la CPRST, nous favorisons un **milieu de travail positif**, qui accorde une grande importance à **l’équilibre travail-vie privée**. Nous accordons une grande valeur à la diversité et croyons fermement qu’il faut soutenir la croissance et le perfectionnement de nos employés, qui proviennent d’horizons personnels et professionnels variés.

Notre milieu de travail est accueillant, collégial, axé sur la collaboration et le travail d’équipe. À l’heure actuelle, tous les employés de la CPRST travaillent dans un environnement de travail hybride.

**Votre rôle**:
En tant qu’analyste en recherche générale, vous appuierez le directeur, affaires juridiques et de réglementation au sein de l’équipe des affaires juridiques, de réglementation et de conformité de la Commission des plaintes relatives aux services de télécom-télévision (CPRST).

**Vos responsabilités**:

- Effectuer des recherches sur le statut et les dossiers des fournisseurs de services, y compris les registres d’entreprises, et documenter les résultats.
- Soutenir le programme de conformité de la CPRST en créant des listes de vérification et des do