Case Manager

**Bent Arrow Traditional Healing Society**

**Employment Programs**

**CASE MANAGER**

The following is a job description for the Adult Employment Programs Case

Managers of the Bent Arrow Traditional Healing Society.

**Administrative
- 60%**

**Client Interaction
- 30%**

**Other - 10**%

On average case managers have 30-40 active students on their caseload.

Ongoing - One-on-one counseling with students on their caseload which can include but not limited to;
▪ Career coaching-moral support

▪ Community referrals

▪ Supported job search

▪ Strategies to overcome barriers

▪ Purchase bus passes for students, travel arrangements

▪ Drive students to attain ID

▪ Drive and purchase PPE for students

▪ Drive students to interviews

▪ Practice interview technics with students

▪ Home visits

▪ One-on-one Resume workshops when needed

▪ Act as a role model for students

▪ On the job visits

▪ Goal setting with students

▪ Advocate for students (with parole officers, court, income support worker etc.)

▪ Build rapport with students under case load

▪ **Weekly** contact by phone, in person or social media

**Administrative Responsibilities;**

▪ Resume reviewing for your clients

1

▪ Contacting clients weekly and uploading Case notes in the file **weekly**

▪ Assembling files

▪ Faxing resumes to employers

▪ Ensure payment authorizations are submitted

▪ Purchasing safety tickets and setting students up for safety ticket training

▪ Keeping files in cabinet in alphabetical order and tidy

▪ Handing out bus tickets and tracking them

▪ Boxing files and storing properly

▪ Employer confirmations up to date in files

▪ 90 & 180 day follow up notes

▪ Keep all company reporting/tracking forms up-to-date (Completed tracking &
Application status, Safety ticket tracking)

▪ Ensure attendance records are kept up to date and filed

▪ Interviews and Assessments with clients

▪ Uploading all necessary documentation into our office 365 program

▪ Keeping track of all expenditures and filling in Payment Authorizitions

▪ Fill in Daily Staff Report online

▪ Book out of office training for students and ensure all payment authorizations are completed and submitted to accounting

Provide a monthly report to the supervisor compiled of the following information:
▪ # of students accepted into Journey to Success per class

▪ # of students suspended and no show for first day of class

▪ # of clients employed - full time, part time

▪ # of clients who found employment before end date of class portion of JTS

▪ # of clients employed at 90 and 180 day follow ups

▪ Current program starts date and # of students who started and currently continuing in the program

▪ Track # of students that access bus tickets

Mobius;
▪ Input starters

▪ Input completers

▪ Input 90 & 180 day follow ups

▪ Check students Mobius notes as needed

▪ Add notes is Mobius if client is not attached to the program

2

Cover off for;
▪ Employment resource room

▪ Class room workshops

▪ Computer lab-safety tickets, resume workshop

▪ Other positions as directed by Team Lead

▪ The Northeast Hub

Weekly Orientation; ( this is done when we have class at the office)

Provide community awareness about Bent Arrow program, current Employment program information, and ensure you are marketing the program.

Solicit the names of businesses that are interested in hiring the students who complete the program and generate a list to be submitted to the program manager.

Participate in community events required by Bent Arrow

Any other duties as requested by the senior manager or team lead.

3

**Salary**: $25.00-$27.00 per hour

Schedule:

- Monday to Friday

Work Location: One location