Coordinator, Recreation Customer Service
1 week ago
**Description**:
**The Opportunity**
Reporting directly to the Supervisor, Recreation Customer Service and working closely with the Service Caledon team, this role is responsible for overseeing the delivery of front-line customer service excellence in multiple recreation facilities. You will promote service excellence guidelines standards of delivery by leading the customer service teams to provide service support to a variety of business areas in the Community Services department that complement the services provided by the Service Caledon team. As the Coordinator, Recreation Customer Service, you will perform the following duties, including but not limited to:
- Requirement to lead and coordinate staff. Prioritize, assign, provide technical and professional advice. Support employee development through training, coaching and regular feedback. Foster team spirit and high employee morale. Manages absences to ensure adequate support coverage
- Respond to and resolve escalated customer issues using sound judgement with emphasis on customer satisfaction
- Make recommendations to the supervisor team in Customer Service and Communications to improve service quality results by studying, evaluating, and re-designing processes in collaboration with the other Coordinators. Monitor business and process metrics to measure and manage customer service effectiveness.
- Collaborate with business partners (stakeholders) to ensure end-to-end service excellence. Assist with service delivery of all areas of recreation - programs, fitness, facilities, as well as Service Caledon. Responsible for cash handling and financial management of the customer service team.
These positions are required to work at the following locations:
- Southfields Community Centre
- Caledon Centre for Recreation and Wellness
This position offers a salary range of $77,991.11 - $92,452.09 plus a competitive benefit package.
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