Manager, Partnership Student Experience

The Manager, Partnership Student Experience & Operations ("the Manager") is a key position with the Office of the President’s newly created Division of Strategic Entrepreneurship. The Division of Strategic Entrepreneurship seeks to develop a strategy designed with a multi-faceted, diversified approach to revenue generation that will sustainably support Sheridan’s strategic and operational priorities in the long-term through a culture of innovation while maintaining a fundamental focus on Sheridan’s commitment to academic quality and student experience. The Manager will be a champion for Sheridan and its institutional culture while serving as an expert resource for leaders of our partner organizations, including in Fort Erie. The incumbent will proactively ensure that partnerships are integrated with Sheridan through a holistic student support model and that overall operations of the partnership are advanced. They will also ensure crucial leadership and support needed to seamlessly execute Sheridan’s responsibilities and accountabilities within the partnership, including ongoing delivery and enhancement of the partnership. The Manager will be Sheridan’s representative at partnership sites and ensure compliance with agreements, regulations, and operations. The incumbent will be accountable for advancing Sheridan’s objectives within the partnership, ensuring the delivery of partnership, student experience and services, integrating the Sheridan culture within partnerships, and ensuring continuous improvement. What You’ll be Doing Providing operational management of Sheridan's day-to-day operations of the partnership, including compliance with Sheridan's standards, integration of Sheridan culture, as well as collaboration and coordination with services on Sheridan campuses. Leading and reinforcing Sheridan's commitment to excellent student experience throughout the student lifecycle. Ensuring the advising function, student support model, and other student services are available and coordinated to provide a seamless student experience. Maintaining partner compliance with student experience commitments. Educating and providing valuable insight to senior leadership of partnerships on emerging trends and future needs of students to influence strategic decision-making. Providing leadership, guidance, and consultation to partner to ensure broad impact across partnership. Participating in special projects, including continuous improvement, audits of existing partnerships, exploration of new partnership opportunities. Performing other duties as assigned. About You You have a highly collaborative spirit and interpersonal skills with the ability to work with others to support establishing and achieving collective goals. You are a self-directed natural leader and have a highly collaborative spirit which, combined with your keen interpersonal and communication skills, empowers you to build positive and collaborative relationships and create and maintain a positive organizational culture. Your research and analysis skills will help to facilitate the measurement, interpretation and presentation of information in the most impactful way. You have superlative presentation and influencing skills with an ability to influence at all levels and obtain buy-in when diverse needs and competing priorities exist, and can clearly communicate complex information verbally and in writing across multiple levels. You enjoy a start-up environment where you can support the day-to-day work while also seeing the bigger picture vision and strategy. You are comfortable with entering unchartered territory and spotting new opportunities. You enjoy balancing many different tasks, staying organized and planning and have the ability to integrate multiple streams of information, prioritize and track multiple projects to meet a demanding workload and keep things running smoothly. You value participating in and creating safe, brave and inclusive environments at work and in the community and want to be a part of a culture where we strive to take actions to ensure no one is left behind. You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion. The successful applicant will also possess the following qualifications: Must possess a minimum 4-year Bachelor’s degree in Business, Education, Social Sciences or a related discipline Must possess a minimum of 7-years of experience working in a post-secondary context (5 years minimum of supervisory or coaching experience), with broad experience in operations, student affairs, pan-institutional partnerships and collaboration, resource management, strategic initiatives, coaching and mentoring Must possess sound understanding of the challenges, emerging trends and issues in post-secondary student experience Must possess exceptional ability to communicate orally, in writ