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Customer Service Representative
4 weeks ago
**About Us**
MaxPeople is a professional HR and Legal consulting firm offering clients customized approaches to create a people strategy that impacts business growth. We partner with small and mid-size companies across industries. With over 15 years of experience, we strive to help companies and their employees be more focused, happier, and more productive whether at work or at play.
MaxPeople is a team of consultants, advisors, business professionals and next-gen leaders, inspired by a passion for the work we do. We’re here to work, learn, laugh, and grow. We take our work very seriously, but ourselves, not as much.
**About Our Client**
Our client is a Canadian leader in the competitive chemical distribution space offering a wide range of products and logistics solutions to their clients. They work to deliver quality products at competitive prices in a global marketplace from supplier to customer.
**What you’ll be doing**:
You will provide excellent Customer Service to our Customers and Suppliers and communicate and support internally the Sales, Quality and Logistics team.
- Process customer orders and purchase orders to Suppliers within the set company standard
- Purchase order management: oversee the creation, processing, and tracking of purchase orders to ensure timely and accurate procurement of goods and services.
- Follow up with suppliers with respect to availability of products and supporting information such as Certificates of Analysis and Weight Tickets
- Order management and communication with customers on delivery requirements and dates and additional documentation as requested/required such as Certificates of Analysis and Weight Tickets
- Prepare the shipping documents for the logistics team for Quoting purposes such as the Bill of Lading and Trucking Instructions
- Prepare Canadian and US customs clearance documentation
- Write up Non-Conformances as required
- Evaluate and identify opportunities to drive process improvements that impact the customer experience
- Works closely with the Sales Team to build relationships with customers
- Responds to customer complaints by providing appropriate solutions and alternatives in a timely manner and follows up to ensure satisfactory resolution
- Build relationships and trust with customers through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up with customers to ensure resolution
- Transcribing supplier Certificate of Analysis to the client’s Certificate of Analysis format
- Completes administrative tasks and special projects as assigned by the Customer Service Supervisor.
**Requirements**:
**What we require**:
- Post-Secondary Education; College Diploma in Business or equivalent would be preferred
- 5-7 years of proven customer support experience or experience as a customer service representative
- Strong phone contact handling skills and active listening
- Chemical distribution experience is an asset
- Technically adept; experience with E21 would be an asset
- Customer orientation and ability to adapt/respond to different types of personalities
- Excellent communication and presentation skills
- Experience with using Microsoft Office
- Ability to multi-task, prioritize workflow, and manage time effectively
We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honor accommodations at any part of the recruitment process and invite you to let us know how we can help.
