Long-distance Dispatcher

2 days ago

Edmonton, Canada SIRVA Full time

SIRVA Canada LP is a leader in Canada’s household goods moving industry through its national network of Allied Van Lines and North American Van Lines agents. Since 1930 we’ve been helping individuals and families successfully relocate to new beginnings.

**Responsibilities**:

- Plan the movement of intra-Canada shipments, utilizing a fleet of more than 200 over-the-road dedicated trucks and drivers
- Create loads based on geographical grouping, specific truck capacity, and timing expectations to make best use of resources while respecting Hours of Service regulations and internal policies
- Strive for on-time service to ensure the highest possible level of customer satisfaction
- Manage and maintain constant communications for simultaneous multiple loads with all stakeholders
- Monitor drivers’ daily activity and update operations system in real time with complete and accurate location, shipment, pickup, and delivery information
- Collaborate with planning and dispatch team members in reviewing traffic flows to ensure timely and efficient reloading of hauling units
- Work with internal and external resources as required to achieve goals and targets
- Assist in other projects from time to time as required

**Qualifications**:
**Knowledge**:

- Above-average knowledge of Canadian geography
- Solid understanding of travel time/distance and impacts due to geography and weather
- General knowledge of the Canadian Hours of Service regulations
- Good command of MS Office suite

**Skills**:

- Experience in dispatching, working with load boards, planning shipments (preferred)
- Able to organize, prioritize and problem solve multiple, concurrent tasks using proven time-management skills
- Attention to details that lead to great customer service

**Communication**:

- Excellent written and verbal communications skills (French/English bilingualism is considered an asset)
- Solid interpersonal skills and positive attitude
- Pleasant phone manner

**Traits**:

- Highly motivated and self-starter
- Resourceful and demonstrate initiative; continually curious
- Fast learner with the ability to work in a very high-paced, demanding environment
- Reliable and punctual
- Able to work longer hours, including Saturdays/weekends during peak season (June to August)

**Education / Experience**:

- High school diploma (or equivalent)
- Post-secondary education in transportation, logistics, business, or related work experience
- Must successfully pass a criminal record background check

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