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Surgical Coordinator/office Manager

3 weeks ago

North Vancouver, Canada Pacific Vision MD Full time

Pacific Vision MD is a well-established ophthalmology practice in North Vancouver, specializing in cataract surgery, with procedures performed at Lions Gate Hospital. We are committed to providing high-quality, compassionate eye care in a professional and patient-centered environment.

We are currently seeking a skilled and motivated **Office Manager / Surgical Coordinator** to join our team. This hybrid leadership role is ideal for someone who thrives in a fast-paced clinical setting and has experience in both office management and surgical coordination.

**Key responsibilities include, but are not limited to**:
**Clinic Operations & Office Management**
- Oversee day-to-day clinic operations and ensure smooth workflow
- Manage staff scheduling, training, performance reviews, and payroll
- Oversee patient registration, appointment scheduling, reminders, and follow-ups
- Process medical billing (MSP, Blue Cross) and maintain accurate financial records
- Ensure compliance with healthcare regulations (HIPAA, WorkSafeBC, CPSBC, etc.)
- Maintain and optimize EMR systems (preferably ACCURO), digital files, and inventory
- Act as a key liaison between physicians, staff, suppliers, and referring clinics

**Surgical Coordination - Cataract Surgery at Lions Gate Hospital**
- Schedule and coordinate cataract surgeries, including pre-op assessments and follow-ups
- Communicate with hospital surgical teams to confirm OR bookings, equipment, and IOL orders
- Manage surgical waitlists, cancellations, and rebooking logistics
- Verify MSP eligibility and process payments for uninsured services and premium IOLs
- Prepare all surgical documentation, including consent forms, surgical day packets, and day of surgery packets
- Provide patients with clear pre-surgery instructions and post-op care information

**Qualifications**:

- 2+ years of experience in medical office administration (ophthalmology preferred)
- Previous experience with surgical coordination, office management, and MSP billing required
- Proficient with EMR systems (preferably ACCURO) and Microsoft Office
- Demonstrated leadership and team management experience
- Strong communication, organizational, and multitasking skills
- Familiarity with cataract surgery workflows and hospital systems is a strong asset

**To Apply**:
Please submit your resume and cover letter via Indeed. We thank all applicants for their interest; only those selected for an interview will be contacted.

Pay: $30.00-$33.00 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday

Application question(s):

- Do you live locally or within a 20/30 min commute?

**Experience**:

- Office management: 2 years (preferred)
- Surgical Coordination: 2 years (preferred)

Work Location: In person