Client Service Representative

4 days ago

Dorval, Canada Execaire Aviation Full time

**Client Service Representative***:
It’s an exciting time at Execaire Aviation. For more than 50 years, we have provided a full range of services for business and commercial aviation customers. EA is also a leading provider of aviation and technical support solutions with its full-service aircraft sales, management & charter group, aircraft maintenance, inspection, and refurbishment capabilities. Today, we are transforming and growing to meet the demand of OEMs, business aviation customers and airlines. We are a premier Canadian aviation company with an international presence

If you’re looking for an opportunity to join and grow with a dynamic company, you will thrive at Execaire Aviation

**Summary**:
**Reporting to the Supervisor Customer Services, the Customer Service Representative/Client Service Representative ensured operational requirements are met, as per assigned tasks.**

**Responsibilities**:
The CSR is responsible for (but not limited to) the following responsibilities:

- Responsible for ordering and purchasing all perishable and non-perishable items according to client’s specific requirements, i.e., dishes, linens, wine etc. and ensure that onboard commissary items are regularly verified for quality and expiry dates
- Maintain aircraft orderliness and organization and ensure the cabin presentation and appearance respect the highest standards
- Ensure items to be placed onboard aircraft are in accordance with clients’ requests
- Reconcile relevant credit card charges related to purchase of aircraft supplies
- Maintain revisions on aircraft up to date, i.e., airplane flight manual and quick reference handbook
- Order stationery and office supplies
- Provide administrative support as required

**Requirements**:
High School Leaving Certificate

3-5 years hospitality experience

Understanding of various aviation flight planning platforms

Exceptional communication skills in both English and French (written, spoken, and read)

Intermediate knowledge of Microsoft Office Suite (Outlook, Word, Excel, PPT)

High level of professionalism and confidentiality

Impeccable attention to detail and highly focused customer service skills

Extremely reliable, organized, and a self-starter

Demonstrated capacity to be flexible and adjust shift to cover aircraft arrivals & departures including evenings, weekends, and holidays

IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal People, Visible Minority Groups, Persons with Disabilities and Women in occupations of positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.

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