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Dorval, Canada Mobile Instrument Service and Repair Full time

**Représentant(e) du service à la clientèle bilingue**

Le poste de représentant(e) du service la clientèle est un poste à temps plein et poste horaire. Vous relèverez du directeur général et vous devrez accomplir les tâches suivantes:

- Communique professionnellement par le biais d'interactions verbales et écrites ;
- Fournit des devis aux clients, recherche les approbations de réparation, traite les factures et gère les documents associés avec une grande précision ;
- Devient compétent en matière d’instruments chirurgicaux et leur processus de réparation ;
- Aide à répondre aux appels d'offres et à d'autres opportunités d'appel d'offres ;
- Répond aux plaintes des clients et aide à leur résolution ;
- Répond aux demandes des clients et de l'équipe commerciale concernant les prix ou les services de réparation ;
- Développe une bonne compréhension du système de gestion de la qualité en place, donne un aperçu des améliorations qui peuvent être apportées et assure le respect des politiques et des procédures ;
- Maintient un environnement de travail sûr et positif, exempt d'intimidation ou de harcèlement ;
- Effectue diverses autres tâches à la demande du directeur général ou d'autres membres du personnel de gestion (par exemple, expédition et réception) ;
- Se conduit et représente toujours le service et réparation d’instruments mobiles (MISR) de manière éthique et professionnelle ;
- Capable de prioriser les tâches de manière indépendante pour respecter les délais ;
- Expérience SAGE et Excel un atout.
- Aimer travailler en équipe
- Apprécier l'apprentissage d'une variété de tâches
- Avoir d'excellentes compétences en communication (écrite et verbale) en français et en anglais
- Posséder une grande précision et une grande attention aux détails
- Démontrer une compétence à travailler avec des ordinateurs
- Être physiquement capable d'aider dans l'entrepôt lorsque nécessaire (debout, soulever jusqu'à 50 livres, utiliser une échelle, etc.)

Nous offrons:

- Salaires compétitifs
- Avantages complets après trois (3) mois

**Bilingual Customer Service Representative**

Mobile Instrument Service & Repair (MISR) is a Canadian company that has been in business since 1982. As Canada’s largest surgical instrument repair company, MISR is committed to being a comprehensive partner for surgical instrument repair and preventative maintenance. We are seeking a Customer Service Representative for immediate full-time employment at our Dorval, QC office.

Customer Service Representative is a full-time position. You will report to the General Manager, and you are required to perform the following duties:

- Communicates professionally through verbal and written interactions;
- Provides customer quotes, seeks repair approvals, processes invoices, and manages the associated paperwork with high accuracy;
- Build sustainable relationships and trust with customer accounts through interactive communication.
- Assists with the response to RFP and other bid opportunities;
- Responds to customer complaints and assists in their resolution;
- Keep records of customer interactions, process customer accounts and file documents.
- Update repair order forms and electronic logs and records regarding status of repair order.
- Develops a good understanding of the quality management system in place, provides insight when improvements can be made and ensures adherence to the policies and procedures;
- Performs various other tasks as is requested/required by the General Manager or other management personnel (e.g. shipping and receiving)
- Able to independently prioritize tasks to meet deadlines
- Must be able to lift 10-50 lbs
- Frequent standing/walking
- High school diploma or equivalent required
- One to three years of customer service, warehouse, and/or technical office experience
- MS Excel and Word knowledge preferred
- Multitasking skills required
- Have excellent communication skills (written and verbal) in both French and English
- Must be able to read and follow detailed written instructions
- Must be able to record data and maintain accurate documentation
- General knowledge of applicable quality and regulatory standards and regulations is preferred
- Requires strong interpersonal and organization skills
- Must be able to work independently without direct supervision
- SAGE and Excel experience an asset

We offer:

- Competitive wages (salary range based on experience)
- Comprehensive benefits after 3 months

**Job Types**: Full-time, Permanent

Expected hours: 37.5 per week

**Benefits**:

- Commuter benefits
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (required)
- English (required)

Work Location: In person