Spare Part Administrator

**Change the future with us.**

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

**Why you’ll love working for Siemens**
- Freedom and a healthy work
- life balance
- Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
- Solve the world’s most significant problems - Be part of exciting and innovative projects.
- Engaging, challenging, and fast evolving, cutting edge technological environment.
- Opportunities to advance your career and mentorship programs on a local and global scale.
- Competitive total rewards package.
- Profit sharing available.
- Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
- Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
- Participate in our celebrations, social events and offsite business events.
- Opportunities to contribute your innovative ideas and get paid for them
- Employee perks and discounts.
- Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2018, Canada’s Top Employers for Young People 2020 and Greater Toronto's Top Employers 2021.

**What will you do?**

As part of the customer service team, the Spare Part Administrator is responsible for developing service quotations including drives and motors spare parts, repairs / upgrades, and services quote. The quotation specialist will also handle a variety of tasks from time to time, such as reporting and forecasting, quality management, contract review, and customer consultation.

**Responsibilities**:

- Possess the ability to work well with customers, sales representatives, account managers, service technicians and our vendors to convey the expectations into the quotes
- Provide quotations on Medium Voltage (MV) drive and MV Motor spare parts via SAP. Requests can come from customers, from internal Siemens field service engineer/tech trip reports, or
- Provide support for the service team in terms of quality management, warranty claims, documentation control, and routing of technical inquiries
- Guides customers to acquisition/purchase of spare parts for MV VFD Systems
- Review customer Purchase Orders, process and create sales orders in SAP
- Create purchase orders in SAP to vendors (internal and external) for both stock and to fill customer orders
- Provide delivery notes and shipping instructions for orders that come into warehouse
- Ensure billing is done correctly and on time using SAP - upload to customer portals, etc.
- Review drive Bill of Materials (BOM’s) through internal Processes (Team Center, Other, etc.)
- Spare Part matrixes for customers
- Review open quote log with team members/Management
- Submit parts creation requests
- Submit parts pricing updates, and material # updates whenever factory changes pricing (multiple occurrences on annual basis)
- Monthly GR/IR updates
- Updating Quarterly Customer(s) delivery Key Performance Indicator (KPI) report
- Annual Inventory counts in Warehouse

**What will you need to succeed?**
- Bachelor’s degree or diploma or related experience
- 2-3 years of experience customer service
- Experience with and working knowledge of Medium Voltage industrial Variable Frequency Drive & associated Electrical systems is preferred - Siemens Drives experience is an asset
- Good verbal and written communication skills, and understanding and influencing people are important requirements in the job
- Ability to read and understand technical documents, schematic design specification and update drawings for referencing part numbers would be a strong asset
- Receptive to feedback, willing to learn and embrace continuous improvement
- Willingness to build strong working relationships both internal & external (customers) and contribute to a positive work environment
- Must be respectful, approachable and team oriented

**About us.**

**We share our ideas and champion the people behind them.**

For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Active across Canada, the company focuses on intelligent infrastructure for buildings and distributed energy systems and on automation and digitalization in the process and manufacturing industries. Siemens brings together the digital and physical worlds to benefit customers and society. Through Mobility, a leading supplier of intelligent mobility solutions for rail and road transport, Siemens is helping to shape Canada’s pa