Industrial Parts Coordinator

Reports to the Repair & Manufacturing Manager, this position will be based in Edmonton, AB and will be responsible for supporting the Parts and Inventory departments in Canada.

**Key Responsibilities**:

- Provide exceptional customer service to achieve 100% customer satisfaction.
- Maintain professional, timely, and accurate communication with customers.
- Prioritize activities to maximize customer satisfaction and profitability.
- Accurately fulfill customer orders in accordance with internal processes.
- Comply with all OH&S and Quality program requirements.
- Order fulfillment & Inventory Management.
- Customer Support and Logistics Coordination.
- Other duties as assigned.

**Education**:

- Journeyman Parts Technician.

**Skills/Qualifications**:
These skills are required:

- 3-5 years of experience in purchasing or customer service.
- Understanding of RFIs and RFQs.
- Exceptional communicator and customer service oriented with good interpersonal skills an ability to adjust to various personality types.
- Proven attention to detail with exceptional organizational skills and ability to prioritize effectively.
- Must be a team player who is willing to wear many hats and provide help where needed.
- Effective written and oral communication skills.
- Strong listening and clarification skills.
- Analytical skills to break down complex issues and solve problems.
- Maintains composure in dealing with difficult situations; demonstrates positive customer service attitude.
- Proficient in English.

These skills are considered an asset:

- Previous experience with rotating equipment is an asset.
- Strong technical knowledge of compressors and components such as valves, packings etc. Is desired.
- Previous quoting experience required. Component repair and supply quoting experience would be an asset.
- Strong Microsoft Office skills required, particularly Outlook, Word, PowerPoint, and Excel experience with SAP would be an asset.
- Manufacturing or field experience is an asset.

**About Us**

Burckhardt Compression was founded in 1844 as a mechanical workshop and, in 2021, celebrated its 177th year in business. Today, Burckhardt Compression is a worldwide market leader for reciprocating compressor systems and the only manufacturer and service provider that covers a full range of reciprocating compressor technologies and services. Within Canada, Burckhardt Compression has a strong Services division in which we aim to provide one-stop reciprocating service for our customers. Through our Canadian company we are able to provide field service, repair and engineering/revamp services and spare parts for any brand of reciprocating compressor.

**Why work at BCCA?**

Burckhardt Compression was founded in 1844 as a mechanical workshop and, in 2022, celebrated its 180th year in business. Today, Burckhardt Compression is a worldwide market leader for reciprocating compressor systems and the only manufacturer and service provider that covers a full range of reciprocating compressor technologies and services. Within Canada, Burckhardt Compression has a strong Services division in which we aim to provide one-stop reciprocating service for our customers. We are able to provide field service, repair and engineering/revamp services and spare parts for any brand of reciprocating compressor.

BCCA believes in promoting from within and takes great pride in the number of long-term employees within our organization. We are proud of all our employee efforts, and nothing gives us greater pride than seeing someone set a career goal and achieve it.

BCCA offers a competitive compensation package, employer-paid benefits program, and a great work environment.
- BCCA would like to thank all applicants for their interest, however only those selected for an interview will be contacted._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Ability to commute/relocate:

- Edmonton, AB T6N 1B2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- parts: 3 years (required)

Work Location: In person