Director Clinical and Client Services

**Every child and youth living at their full potential**

**About Grandview Kids**

Grandview Kids provides an array of specialized programs, rehabilitation services, and outpatient clinical treatments to children and youth with physical, communication, and developmental needs. Programs and services - which are delivered at the Centre, in the community, at schools, and in-home - include: medical consultation, assessment, and diagnosis; audiology, autism support; complex care program; occupational therapy; physiotherapy; respite services; social work; speech-language pathology; therapeutic recreation; and family engagement. Grandview Kids actively participates in research to support innovation in rehabilitation science, to advance organizational capabilities, and to better serve caregivers and the developmental needs of their children and adolescents. As an organization, we are dedicated to inspiring possibilities, fostering development, and supporting growth and personal achievement with our clients, caregivers, and team members. Though a collaborative, multi-disciplinary approach, members of Team Grandview strive to provide culturally safer, inclusive, and innovative evidence-informed care that meets the unique needs of each client.
- Director Clinical and Client Services (Regular Full-Time)
- Regular Full-Time - 37.5 hours per week
- Commencing January 2025
- Salary: $108,128 - $126,477 per annum, commensurate with experience
- Onsite

Under the direction of the Executive Lead, Clinical and Client Services (ELCCS), the Director of Clinical and Client Services (DOCCS) provides leadership and direction to Clinical Managers (CM) and clinical teams and ensures that the services provided to clients are safe, family-centered, efficient, high-quality and achieve the best possible outcomes and are ongoing, comprehensive, and consistent with the Centre’s goals.The DOCCS collaborates with the other DOCCS and leaders across the organization, to support integration, communication, and partnerships across all of the Grandview Kids’ clinical programs. The DOCCS provides support to the CMs by assisting with the planning and coordination of clinical activities and directions; performing administrative responsibilities; assisting with workload coordination of CMs and team; providing support and direction to CMs and team; participating in committee meetings; promoting effective and appropriate utilization of clinical services and resources; supporting Centre efforts in Quality Improvement Program (QIP) activities including interacting with caregivers to address any service concerns, participating in accreditation activities as required; maintaining a safe work environment; collaborating with partners to enhance the client experience and performing other related duties as assigned.

**Responsibilities**

The Director of Clinical and Client Services (DOCCS) plays a pivotal role in supporting Clinical Managers (CMs) by offering administrative assistance and coordinating workload distribution within the team. By advocating for effective and appropriate utilization of clinical services and resources, the DOCCS enhances overall efficiency and service quality. Furthermore, The DOCCS actively contributes to the Center's Quality Improvement Program (QIP) and accreditation initiatives, ensuring continuous enhancement of care standards. Upholding a safe work environment is paramount for the DOCCS, alongside fulfilling any other relevant duties as assigned.
- Contributing to the development and implementation of clinical services plans which are consistent with Grandview’s broad strategic goals, mission and vision
- Helping to identify the education and training needs of teams and communicating them to the ELCCS; and assist with problem-solving and other clinical issues
- Providing leadership, support and encouragement for CMs, including coaching, clarifying accountability, performance feedback, and working with CMs to meet their and their team’s professional goals and objectives
- Approving purchase requisitions for operational expenses above CM approval level
- Assisting in the development and maintenance of positive relationships with external groups, including participating in appropriate external committees/groups, fostering partnerships etc as required
- Responding to escalated inquiries of clients and families
- Participating in budgeting for clinical services, and monitoring performance to budget
- Identifying risks to clients, families and staff related to clinical services, and ensuring that appropriate steps are taken to eliminate/minimize these risks in a timely fashion
- Promoting a continuous quality improvement philosophy and approach in the delivery of all services, such as quality improvement teams, risk management program, etc.
- Supporting staff and CMs in QIP initiatives, including actively promoting a culture of safety for clients and staff
- Participating in appropriate external committees/groups, fostering partn