Account Manager

**Account Manager**

**Applications Due** EOD**:_September 5, 2025_**

**Target Start Date**:**_October 20, 2025_**

**Who You Are**

You are relationship-driven and results-focused. You love working directly with clients, understanding their challenges, and translating that into strategies that deliver real growth. You get excited about KPIs, leads, and retention metrics because you know success is about more than just activity; it is about outcomes. You are equally comfortable brainstorming creative campaign ideas as you are digging into the numbers that prove results. Organized, proactive, and collaborative, you thrive in a fast-paced agency environment where every day brings new challenges and opportunities.

**Who is POD Marketing?**

POD Marketing is a digital agency that works across marketing, consulting, and HR services. While we started as a marketing agency, we’ve grown our offerings because we exist to help our clients solve their biggest challenges. Sometimes that means helping them run their business more effectively, other times it’s supporting them through culture or personnel issues, or helping them attract and retain the right patients. Whatever it is, we show up with expertise, curiosity, and a commitment to doing it right.

Our clients are at the centre of everything we do, but none of it happens without an exceptional team behind the scenes. That’s why we’re obsessed with creating an environment where our people can thrive, and why we invest heavily in the tools, support, and structure they need to do outstanding work, every time.

Culture at POD isn’t about ping pong tables or beer fridges (though, we do have those too). It’s about how you feel at work. Whether you're based at our head office in Calgary or working remotely from across Canada or the US, here’s what our team says they love most about working with us: They feel accepted for who they are, supported by their peers and leaders, challenged in the right ways, and energized by the opportunity to grow and build meaningful careers. Our team values open communication, psychological safety, and the kind of flexibility that lets them thrive in and outside of work.

In recognition of our outstanding employee-focused approach, we are proud to have won multiple employment awards, including being named one of Canada's most admired corporate cultures.

**Where You'll Work**

While this role is part of the broader POD Marketing organization, your work will be focused within our **SmileShop Dental Marketing and Marketing4ECPs divisions**. These two divisions have their own dedicated leadership team, client base, and operational style, allowing you to work in a focused, nimble environment while still benefiting from the shared resources, culture, and support of the larger POD group.

**Marketing4ECPs** is the original division of POD Marketing and remains a market leader in eye care marketing. **SmileShop Dental Marketing** is a dedicated marketing agency built specifically for dental practices. Our team works with hundreds of optometrists and dentists across North America, helping them grow their practices through tailored digital marketing strategies.

**Job Summary**

As an Account Manager at POD Marketing, you will be the go-to partner for your clients, building strong relationships, delivering smart marketing strategies, and ensuring their businesses grow with us. Reporting to the General Sales Manager, you will manage a diverse portfolio of accounts, acting as both a trusted advisor and a strategist. You will design and execute marketing plans that generate leads, build brand visibility, and drive measurable results. Beyond client work, you will help strengthen our sales systems and processes, optimizing the tools our team relies on to perform at their best. This role is about impact: keeping clients happy, growing their businesses, and fueling POD’s continued success.

**Functions**
- Client Portfolio Management
- Product Execution
- Department Process Development & Maintenance
- Department Training Development & Maintenance
- Product Development Support

**Duties & Responsibilities**
- Manage a diverse portfolio of accounts, developing trustworthy and long-lasting relationships with clients.
- Act as the primary point of contact for clients, providing timely and tailored solutions to individual needs.
- Build and execute customized quarterly marketing strategies for clients, aimed at achieving their specific goals.
- Drive portfolio growth by identifying upsell opportunities.
- Resolve conflicts and challenges faced by clients in a prompt and effective manner.
- Oversee financial aspects of client accounts, including invoicing and budget management.
- Support the optimization of sales systems and processes, including management and refinement of CRM tools.
- Track and report on sales account targets, aligning them with company objectives and making adjustments as needed.
- Monitor relevant sales and account metrics, suggesting actio