Operations Management Trainee

4 days ago

SaintLaurent, Canada Ryder System Full time

You are the driving force behind our company.

Start your career with Ryder today

**Summary**

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

**Essential Functions**
- Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction
- Coordinate with the rental department to ensure maximum utilization without compromising lease customers
- Partner with Sales staff on customer calls for new business and increased customer satisfaction
- Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead
- Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction
- Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility

**Additional Responsibilities**
- Relocation within the business unit at the conclusion of the training program is required
- Performs other duties as assigned.

**Skills and Abilities**
- Detail oriented with excellent follow-up practices
- Strong verbal and written communication skills
- Instills commitment to organizational goals
- Capable of multi-tasking, highly organized, with excellent time management skillsAble to prioritize work
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Strong mechanical skills
- Effective interpersonal skillsExcellent influencing skills
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Ability to work independently and as a member of a team

**Qualifications**
- Bachelor's degree required Related field
- Five (5) years or more 2-5 years experienced in customer service with issues resolution preferred
- Five (5) years or more Prior leadership experience preferred

**Travel**:
**DOT Regulated**: None

**Job Category**: Operations and Support

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