Quality Management Coordinator, Strategic

**About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason** **JOB POSTING** JOB ID #: 19846 Quality Management Coordinator, Strategic Initiatives Public Works Transportation Operations & Maintenance 100 King St W NUMBER OF VACANCIES: 2 Full-Time Temporary UNION/NON-UNION: Non Union Mgmt Professional HOURS Of WORK: 35.00 per week - GRADE: 5 - SALARY/HOUR: $44.762 - $52.350 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details. STATUS/LENGTH: Full Time Temporary - Note: These positions are expected to be for up to 24 months due to a backfill Job Description ID #: 7340 **Vaccine Verification - **As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton. SUMMARY OF DUTIES Reporting to the Sr Process Improvement & Quality Program Manager, the Quality Management Coordinator will provide leadership to a multi-functional workforce engaged in delivery and direction of services to the public and internal clients. The Strategic Coordinator will perform specialized administrative, analytical and technical work related to the identification, evaluation, prioritization and implementation of the Division’s strategic initiatives. Accountable for ensuring that initiatives are delivered in accordance with City and Provincial guidelines through effective and efficient use of financial and staff resources. Using a "best practices" approach, develops and delivers quality services in a timely and cost-effective manner. RESPONSIBILITIES The Quality Management Coordinator will assume responsibility for the development, operation and maintenance of a divisional Quality Management System and the delivery of various strategic, technical and research duties related to transportation operations and roadway maintenance to meet the growing needs of the residents and businesses of the City of Hamilton. GENERAL DUTIES Review and update policies and procedures related to the QMS on a regular basis to ensure that they continue to meet the requirements of the Corporation, Department, Maintenance Standards, Compliance Reporting and Legislated and Legal requirements, while maximizing the quality and efficiency of internal operations. Coordinate the divisional KPI/Performance measurements. Utilize the Intelex Software to ensure maintenance of the Quality Management System. Provide training and direction on the Quality Management System to those within the Division. Support the management staff by providing them with assistance and direction with regards to the Quality Management System. Conduct field reviews for compliance and work with cross divisional teams to conduct compliance reviews to ensure compliance. Assist in performing internal process reviews related to the Integrated Management System. This may at times include leading the internal process review, which includes setting the agenda, meeting with management, performing the review, closing meeting with management and issuing non-conformances. Ensure that summary reports are produced on time, that the data is protected and readily available. Communicate with other Sections within the Transportation Operations & Maintenance Division to represent the Section’s interests, determine best practices and ensure consistency and cooperation within the Division. May be assigned special projects throughout the year such as exploring new technologies, programs or methods. Coordinates projects that are of a Divisional and strategic nature and focused on Divisional objectives; Assists in the development of strategic briefings to the Manager; and writes Council reports, presentations, and other documents as required. Leads or participates in multi-disciplinary teams and represents the Manager on corporate, departmental, and Divisional committees and project teams as directed. Interact with consultants on Divisional projects including the preparation of specifications and terms of reference, researching and overseeing the collection of data and reviewing/commenting on consultants’ reports and recommendations. Participates in the development and implementation of the Divisional operational work pla