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Quality Management Coordinator
2 weeks ago
**About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason** **JOB POSTING** JOB ID #: 20112 Quality Management Coordinator & Data Analyst Planning & Economic Development Licensing & Bylaw Services 330 Wentworth St. N. NUMBER OF VACANCIES: 1 Full-Time Regular UNION/NON-UNION: Non Union Mgmt Professional HOURS Of WORK: 35.00 per week - GRADE: 5 - SALARY/HOUR: $44.762 - $52.350 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details. STATUS/LENGTH: Permanent Job Description ID #: 7620 **Vaccine Verification - **As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton. **SUMMARY OF **DUTIES** Reporting to the Manager of Service Delivery Licensing and Bylaw Services, the Quality Management Coordinator will provide support to a multi-functional workplace engaged in delivery and direction of services to the public and internal clients. The Quality Management Coordinator will be a resource and support for Managers across the division in developing performance measurement, continuous improvement initiatives as well as quality management. The Coordinator will specialize in administrative, analytical and technical work related to identification, evaluation, prioritization and implementation of the Division's strategic initiatives.This position will lead reviews of moderate to high complexity of operational and transactional activities and carry out special reviews/risk assessments as requested by the Manager.Using a "best practices" approach, this position develops and delivers quality service in a timely and cost -effective manner. This position will work with the Manager to establish, monitor and report on departmental KPI's and metrics to the Director of Licensing & By-Law Services.**GENERAL **DUTIES**: Lead the development, implementation and management of a Division wide process improvement program by providing insight and guidance. Leads and is responsible for the development, implementation and ongoing updating of performance metrics for all operational support areas. Leads and is responsible for the development and implementation of continuous improvement strategies to improve the effectiveness and efficiency of service delivery. Use statistical analysis to identify performance trends and make recommendations for project opportunities/enhanced services. Conducts reviews of Departmental activities to determine the effectiveness of the practices and standards implemented by management to ensure achievement of Departmental goals and objectives using appropriate audit techniques and experienced judgment to resolve issues and makes improvement recommendations to Manager and Director.Oversees the development and administration of a reporting program to document and identify opportunities for performance improvement throughout the Department and makes improvement recommendations to Management on all Departmental processes, policies, programs and identify opportunities for cost-reduction.Develops and implements a performance standard for the departments as directed by Management and recommends related monitoring KPI's through Amanda and Hansen to determine strengths and needs of staff, to identify training needs and goal setting measures to reach optimal performance levels. Includes oversight of development of performance indicator tools.Uses statistical analysis to make recommendations for business opportunities, enhanced services, process improvements and implementation.Synthesizes analytical outputs and materials to produce reports. Creates and contributes to reports for internal and external use (e.g. Council reports, memorandums, website material/open data) to communicate performance, financial results, staffing levels and other LBS related activities for the purpose of sharing with internal and/or external persons/groups.Where directed, works with all levels of management to ensure that changes and recommendations are implemented.Supports Director and Managers in analyzing, re-engineering and implementing streamlined processes to optimize workflows across LBS.Drafts, creates and periodically presents presentations as directed.
