Quality Management Coordinator

**About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason** **JOB POSTING** JOB ID #: 19655 Quality Management Coordinator - Transit Public Works Transit 2200 Upper James St. NUMBER OF VACANCIES: 1 Full-Time Regular UNION/NON-UNION: Non Union Mgmt Professional HOURS Of WORK: 35.00 per week - GRADE: 5 - SALARY/HOUR: $44.762 - $52.350 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details. STATUS/LENGTH: Permanent Job Description ID #: 7602 **Vaccine Verification - **As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton. **SUMMARY OF DUTIES** Reporting to the Senior Project Manager of Quality Management System for Transit, the Quality Management Coordinator will provide support to a multi-functional workforce engaged in the delivery and direction of services to the public and internal clients. The Coordinator will perform specialized administrative and technical work related to the identification, evaluation, prioritization and implementation of the Division’s Quality Management System initiatives including performance measurement, process and continuous improvement, quality planning, regulatory and legislative compliance. Accountable for ensuring that initiatives are delivered in accordance with City and Provincial guidelines through effective and efficient use of financial and staff resources. Using a "best practices" approach, develops and delivers quality services in a timely and cost-effective manner **RESPONSIBILITIES** The Quality Management Coordinator will support the development, operation and maintenance of a divisional Quality Management System and the delivery of various strategic, technical, research, and legislative duties related to Transit. **GENERAL DUTIES** Support the development, implementation and management of a Quality Management System (QMS) framework and program for the Transit Division in accordance with the ISO 9001-2015 requirements. Review and update procedures related to the QMS on a regular basis to ensure that they continue to meet the requirements of the Corporation, Department, Operational Standards, Compliance Reporting and Legislated and Legal requirements. Provide training and support on the Quality Management System and associated initiatives to those within the Division. Assists in the development of strategic briefings to the Manager; and writes reports, presentations, and other documents as required. Participates in multi-disciplinary teams and represents the Division on projects as directed. Conduct process development gap analysis sessions with the various stakeholders within the Transit division and build alive action plan based on the identified gaps and the QMS strategy. **Performance Measurement** Coordinate the divisional KPI/Performance measurements; provide analysis of trends with an emphasis on dashboard style reporting and support sections with required scorecard information. Establish a consolidated action plan to accommodate all the action points that might be captured due to the performance variations among all functions within Transit division. **Process and Continuous Improvement** Support or participate in medium to large-sized continuous improvement projects in the Division; conduct process audits to document and identify opportunities for performance improvement and participate in defining project scope and support project charters, analysis and deliverables. Support change management recommendations in response to identified process improvements and implementation of same. **Quality Management Program** Develop and maintain a framework for the implementation of quality management style processes throughout the Transit Division and ensures it is aligned with the departmental quality management processes. Utilize Intelex or other document control software to ensure maintenance of the Quality Management System. Maintain a library of regulatory documentation and ensure staff are briefed on and understand any new legislative requirements, ECAs, related permits and procedures. Quality control and review the operating procedures system for the division