Clinic Experience Manager

**Job Title: Patient Experience Manager - Sea to Sky Physio**

Location: Squamish, British Columbia, Canada

**About**:
Sea to Sky Sports Physio clinic is a sports-focused group of Physiotherapists, Chiropractors, Kinesiologists, Registered Dietitians, Certified Yoga Therapists and Footcare Nurses. We are committed to providing high-quality, sport specific personalized care, to help our clients achieve optimal health and wellness. Our dedicated team of professionals is passionate about providing making a positive impact on the lives of our community members.

**Position Overview**:
Responsibilities include:
**Clinic Operations**:

- Oversee and manage the daily operations of the clinic, including scheduling, staffing, and resource allocation.
- Implement and maintain efficient systems for patient intake, appointment scheduling, and billing.
- Ensure the outside, and inside of the clinic is organized, clean and follow brand guideline. Ensure products are stocked.
- Ensure treatment space, rooms and exercise area are clean, organized, and follow brand guidelines.
- Perform back-end business processes including bank reconciliations, payroll preparation, and checking the mail,

**Staff Leadership and Development**:

- Recruit, train, and supervise front desk team members, fostering a positive and collaborative work environment.
- Conduct regular performance reviews and provide constructive feedback to enhance team performance.
- Support with the development of a strong office culture that is friendly, welcoming and responsive to our employees, contractors and patients.

**Patient Experience**:

- Ensure a high level of customer service and patient satisfaction.
- Address patient concerns and feedback promptly and professionally.

**Financial Management**:

- Oversee and take responsibility for all Accounts Receivable (billing) and Accounts payable, ensuring the billings are submitted weekly.
- Manage the office budget ensuring overtime and staff expenses do not exceed the budget.
- Support Patient care coordinator with ICBC billing WCB approvals.
- Ensure Extended Health claims are submitted, and corrections are made as needed
- Monitor and manage clinic budgets, expenses, and financial reports.

**Marketing and Business Development**:

- Collaborate with the clinic owners to implement strategies for clinic growth.
- Cultivate relationships with referring physicians and other healthcare professionals.
- Support and engage in community events on behalf of the clinic. Encourage team members to participate in community events.

**Qualifications**:

- Diploma in healthcare management, business administration, a related field or an equivalent combination of experience and education.
- Proven experience in a managerial role within a healthcare or physiotherapy setting.
- Strong leadership and interpersonal skills with the ability to motivate and inspire a team.
- Excellent organizational and time-management skills.
- Knowledge of healthcare regulations and compliance requirements.
- Proficient in clinic management software and Microsoft Office suite.
- Strong communication skills, both written and verbal.
- Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it._

**Salary**: $19.43-$54.56 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Squamish, BC V8B 0B1: reliably commute or plan to relocate before starting work (required)

Work Location: In person