Service Advisor

2 weeks ago

Brampton, Canada Attrell Toyota Full time

People and Culture

Attrell Toyota’s team members are the driving force behind our success. Each one is committed to delivering a world-class experience for our guests every day. Whether it’s a welcoming smile, a pro-active approach to guest services, or a keen eye for the details, our amazing team understands that our business is much more than selling vehicles. It’s about creating unexpected and memorable experiences that build loyalty and lifetime relationships with our guests.

Duties & Responsibilities (Basic):

- Promptly meet and greet service customers in a friendly and courteous manner.
- Listen to customers reasons for bringing their vehicle to the service department.
- Offer appropriate services and repairs to satisfy customer requirements or concerns.
- Sell repairs and services suitable to the customer’s needs.
- Provide the customer with an accurate quote of the work requested and recommended services during repair order write-up.
- Explain clearly to customer their repair order to ensure they have understood on the work that was done.
- Meet or exceed retail sales objectives set by management
- Maintaining a clean and safe workplace
- Responsible to stay up to date on all document acknowledgements and training
- Any additional duties assigned

Qualifications:

- Passionate about guest service
- Strong English communication skills necessary
- Able to work in a fast-paced environment
- Desire to learn about the fit and function of automotive parts
- G or G2 Drivers License required
- Sales experience considered an asset
- Additional languages considered an asset

**Hours**:
Full-time including Saturdays with some evenings. Hours will vary based on customer traffic, may need to stay until all jobs are complete and guests are satisfied.

**Salary**: $30,000.00-$50,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care
Schedule:

- 8 hour shift
Ability to commute/relocate:

- Brampton, ON: reliably commute or plan to relocate before starting work (preferred)
**Experience**:

- service advisor: 2 years (preferred)
- Customer service: 2 years (preferred)
Licence/Certification:

- G2 or G license that is in good standing (required)

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