Service Advisor

1 week ago

Brampton, Canada Mercedes-Benz Brampton Full time

Mercedes-Benz Brampton is currently looking for an experienced Service Advisor to join their team in Brampton. The Service Advisor is responsible for greeting customers, listening to their description of the problems or service needs, determining the type of service required, and preparing repair orders. If a vehicle requires additional repair not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. The Service Advisor will also advise customers on other available services, book appointments, and build lasting relationships.

Mercedes-Benz Brampton is the latest Mercedes-Benz dealership to open in the Greater Toronto Area (GTA). Our Brampton showroom has all the newest popular Mercedes-Benz vehicles, as well as a selection of Certified Pre-Owned vehicles. Mercedes-Benz Brampton was recently chosen by Mercedes-Benz Canada as one of the 2020 Star Dealers: the top 11 dealerships among the company’s national network of 59 retail locations. In order to qualify, these dealerships must have demonstrated outstanding performance in new and pre-owned sales, service, and parts, in addition to exceptional customer service satisfaction, over the course of the calendar year.

Mercedes Benz-Brampton is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 21 stores, 19 brands and 5000 vehicles. At HG, we put people first, because without them, we couldn’t possibly deliver on our promise of serving you better, each and every day.

**Job Duties**:

- Advise customers on the care of their cars and the value of maintaining their vehicles.
- Scheduling appointments.
- Dealing with customer’s inquiries and complaints.
- Follow up with the progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
- Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
- Additional duties as assigned.

**What We Look For**:

- A great attitude
- Previous automotive Service Advisor experience is required.
- Experience with German/luxury brands is considered an asset.
- Thrives in a fast paced environment, works well under pressure.
- A valid G driver’s license and clean drivers’ abstract.
- Strong organizational skills.
- Basic computer skills and familiarity with Microsoft Office.
- Strong attention to detail. Friendly and a trustworthy individual.
- A desire to achieve the very best in customer service and teamwork.
- Excellent listening skills.
- Problem solver.
- Understanding of CDK would be considered an asset.

**What We Offer**:

- A solid foundation of customers from over 58 years of business.
- A very competitive Compensation plan and health and dental insurance.
- An incredible opportunity for advancement within the organization.
- A leadership team that trains and mentors its staff to ensure success for new team members.
- No Sunday or holiday work, more time for your family.
- A fun place to work

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