Service Advisor

Mayfield Ford Lincoln is looking for a **Service Advisor** to add to their team in Brampton.

Our **Service Advisors** are one of the first points of contact with customers who bring their vehicles in for service. They are responsible for advising customers on the necessary services required to their vehicle, as well as on routine maintenance.

The **Service** **Advisor** will also advise customers on other available services, book appointments, and build lasting relationships.

Mayfield Ford Lincoln is a proud member of _The Humberview Group_ - one of Ontario's leading automotive dealer groups and winner of Canada's Best Managed Companies program for 2024. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: _Serving you better, each and everyday._

**Compensation**:$50,000 base salary + commission.

**Why Join HG**:

- **Career Growth**: Unlock opportunities for advancement within our organization.
- **Rewards Program**:Enjoy bonuses and incentives, including a referral bonus of up to $2,000.
- **Comprehensive Benefits**: Competitive compensation with health, dental, travel, and life insurance, RRSP match and an Employee Assistance Program (EAP).
- **Excellence Recognition**: Proudly awarded as one of Canada's Best Managed Companies in 2024.
- **Established Legacy**:With over 60 years of service, our loyal customer base forms the foundation of our success.
- **Mentorship**: Receive training and support from our leadership team.
- **Exclusive Perks**: Access Team Member pricing on vehicles, services, and accessories, plus discounts on brands and gym memberships.
- **Social Engagement**: Engage in social events like sporting gatherings and BBQs.
- **Work-Life Balance**:No Sunday or holiday work plus long weekends off all summer-long for more time with family.
- And much more for you to discover

**Job Duties**:

- Greeting customers when they arrive to the dealer outside, performing a vehicle walk around.
- Help manage vehicle repair estimate times and shop loading.
- Answer incoming calls, book service appointments.
- Advise customers on the care of their cars and the value of maintaining their vehicles.
- Dealing with customer’s inquiries and concerns.
- Follow up with the progress of each repair order during the day.
- Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
- Additional duties as assigned.

**What We Look For**:

- A great attitude
- Customer service experience is required.
- **Previous Service Advisor experience is preferred.**:

- A valid Drivers License and clean driving record is required.
- Strong interpersonal skills and a focus on building and maintaining relationships.
- Experience with CDK is an asset.
- Strong organizational and time management skills.
- Takes initiative and is self-motivated.
- Skilled communicator (both written and oral).
- Able to resolve conflict.
- **Experience with the Ford brand would be considered an asset.**:

- A desire to achieve the very best in customer service and teamwork.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you