Facility Services Team Leader

Salary:
**Are you interested in joining the Toronto Blue Jays Facility Services team? This is your chance The Toronto Blue Jays are looking for a Facilities Services Team Leader.**

**OVERVIEW**:
As an integral leader of the facility services team, you will help to create a championship culture for the facility services department and enhance the fan experience by supporting the best practices in cleanliness and sanitization of Rogers Center during events. This involves leading a team on all aspects of event cleaning, sanitizing, waste management, and inspections.

This role may be for you if:

- You are motivating and energetic
- You are hands-on and unafraid of taking on new challenges.
- You are multi-talented and do not like to do the same thing day in, day out
- You want to experience all areas of Rogers Center
- You thrive in a sporty environment.

**RESPONSIBILITIES**:
**_Team Leaders must be able to work all 81 home games (evenings, weekends, and holidays) and other Rogers Centre concerts/events as required._**
- Perform pre-event level inspections following quality of standards to identify areas of concern that could impact fan safety, fan experience or the performance of team members. Ensure all inspections are documenting and reported.
- Manage a group of up to 50 staff at any given time, including 3rd party housekeeping staff, and ensure expectations are met.
Brief with event supervisor with clear direction on assignments and tasks required to perform.
- Provide staff support and direction on all facility related activities.
- Routinely monitor cleaning activities such as sweeping, mopping, garbage, compost and recycle reduction, and washroom inspections during events.
- Respond to facility radio calls with urgency and dispatch staff appropriately.
- Assist Event Supervisor on maximizing productivity by re-assigning staff members when required.
- Communicate effectively with team members and give direction promptly.
- Inform Event Supervisor if any accidents or issues occur during event.
- Fulfill incident reports on all incidents related to the facility.
- Assist Event Supervisor with resolving guests or employee conflicts.
- Assist with heavy-duty cleaning equipment during large spills or floods.
- Assemble and test all janitorial equipment prior to event start.
- Ensure facility storage closets are clean in accordance with quality of standards and safety requirements.
- Be an active promoter of our We Care, Vision, and Mission values.
- Follow Health & Safety and Quality Service Standards that comply with set policies, procedures, rules & safety regulations.
- Participate in other projects and events as required by Toronto Blue Jays

**REQUIRMENTS**:

- Ability to meet the physical demands of the position: may require frequent walking and to perform in humid conditions.
- Must be comfortable reaching, squatting, kneeling, bending, and moving with standard janitorial equipment.
- May require the ability to lift, push/pull loads of 14 kg (30lbs.).
- Prepared to use all janitorial related equipment such as push carts, brooms, pans, buckets, and mops in a loud and congested environment.
- Willingness in certain conditions to wear an earpiece while responding to calls.

**QUALIFICATIONS**:

- High school Diploma or equivalent
- Previous experience in a supervisor or team lead capacity an asset
- Demonstrate knowledge of cleaning and disinfection safety practices
- Working knowledge of employee responsibilities under the Occupational Health and Safety Act
- Awareness and understanding of infection control practices, workplace hazardous materials and chemicals (WHMIS)
- Adaptability and flexibility to focus on whatever task is most important at any given time
- Strong interpersonal and leadership skills to handle shifting day-to-day demands
- Ability to work in fast-paced environments
- Excellent conflict management and problem-solving skills
- Ability to prioritize tasks
- Excellent communication skills, in written and oral English fluency
- Ability to create a culture of collaboration among colleagues and other team members at all departmental levels
- Leadership skills to motivate all staff members
- Detail oriented, excellent organizational skills and able to exercise good judgment
- Ability to work as a member of a team or alone with mínimal supervision
- Demonstrate good understanding on prioritizing and responding promptly to multiple inquiries at a time
- Knowledge of performance evaluations
- Availability to work all home games and Rogers Centre events, including evenings, weekends, and holidays as required

**WHAT WE OFFER**:

- Commitment to our team - we want you to succeed
- Ongoing, hands-on training to help you develop your skills.
- Excellent employee discount towards concessions and to use towards Jay's gear.
- A unique employment experience working for the only MLB team in Canada.

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