Supervisor of Overnight Stay and Dementia Services

**Supervisor of Overnight Stay and Dementia Services**

**Full-Time, Non-Union**

**N/25-20**

**The Job Summary**:
As a member of Community Support Services (CSS), a multidisciplinary team, the Overnight Stay and Dementia Services Supervisor plans, organizes, directs and supervises the activities of these programs to ensure effective operation and quality service delivery. In collaboration with the Manager and Director, the Supervisor is responsible for effective day to day operations of the unionized team ensuring monitoring of the required clinical programs, management of staffing, scheduling and medications.

**Key Accountabilities & Success Criteria**:

- Contributes to corporate efforts and initiatives, as appropriate, to enhance SJHCG’s mission, vision and values.
- Performs duties in a manner that demonstrates the employee’s commitment to developing a culture of patient and staff safety through accountability, reliability, trust and teamwork.
- Works in compliance with the Occupational Health and Safety Act and its regulations, reporting hazards, deficiencies, and contraventions of the Act, in a timely manner.
- Supervises and coordinates, in collaboration with the RPN, the completion of all components of medication management and reconciliation, monitors compliance with prescribed medications, and ensure care plans are completed within required timeframes.
- Provides continuous quality monitoring in the development and reporting of Quality Indicators.
- Coordinate the submission of data collection with the Manager and/ or Director.
- Provide in the moment training and support to clinical staff.
- Assist with building and assigning CSS Learning Management System (LMS) modules and managing compliance for completion.
- Oversight for CSS staff orientation working in collaboration with CSS management team and Human Resources.
- Conduct audits, prepare reports and lead improvement activities based on the results.
- Assists the Manager, CSS, with the annual development of the Community Support Services (CSS) Quality Improvement Plan (QIP) and provides support with supervision and measurement activities throughout the year, as needed.
- Attends organization and departmental meetings and/or committees to provide input into both employee and participant care matters (i.e., Patient and Family Advisory Committee, Joint Health and Safety, Quality Committee, etc.).
- Supports the identification of efficiencies and the development of workflows within CSS program to enhance service delivery and staff effectiveness.
- Provides oversight and guidance on special projects within the department, ensuring alignment with program goals and timelines.
- Oversees the safe admission and discharge of participants in the CSS main site Overnight Stay program, by reviewing clinical risks, appropriateness, and case mix in collaboration with the care team.
- Promotes an environment that encourages and supports change using change leadership theory.
- Guides and supports staff in gathering relevant clinical information through interviews with participants, families, and caregivers.
- Facilitates, reviews and approves clinical assessment of participants’ mental health status; provides oversight in developing and adjusting care recommendations in consultation with physicians, family members, and the interdisciplinary team.
- Ensures documentation practices meet legal, professional, and organizational standards, including timely record keeping, secure storage, and proper authorization processes.
- Provides clinical direction to staff in supporting participant needs, including mobility, nutrition, and medication reminders, ensuring care is delivered with dignity and consistency.
- Oversee complex caseloads and provides guidance and support to clinical staff managing participant with multifaceted needs or behavioural challenges.
- Ensure participant and staff safety by identifying unsafe conditions or practices and take appropriate action to address them including reporting or removing hazards.
- Complete program evaluation of Overnight Stay on an annual basis and compile data to help guide quality improvement measures.
- Responsible for reviewing and resolving participant and staff incidents on RL solutions for the main site CSS programs.
- Collaborates with the Manager to support the development, implementation, and data collection of the annual Quality Improvement Plan (QIP).
- Support and implement the development of policies, processes and procedures that meet best practice guidelines in adherence with professional standards of practice.
- Participate in the accreditation process.
- Participate in community and organization committees, as requested, to ensure best practice.
- Provide ongoing consultation with team on admissions and suitability.
- Consults with Manager and Director related to decisions outside of established policies and procedures regarding suitability and eligibility of high-risk participants and access to crisis