Volunteer - Guest Service Desk

4 days ago

Calgary, Canada MNP Community & Sport Centre Full time

**Our Mission**:MNP Community & Sport Centre is passionate about sport, people, and community.

**Our Vision and Values**:We are a world-class sport and fitness facility that inspires individuals and athletes to achieve their goals and dreams. We achieve this through the people who work here, and through our values of safety, legendary service, excellence, and innovation. MNP Community & Sport Centre empowers its people to continually exceed the expectations of our members, creating meaningful and unique experiences, which sets us apart from the competition.

**Role**:As a Guest Service Desk Assistant Volunteer, you will play an important part in ensuring a smooth, safe, and welcoming experience for customers accessing our facility. You will assist customers with the sign-in process, provide directions, and collaborate with our staff to ensure their needs are met promptly and efficiently.

**Reports to**: Department Manager & Volunteer Coordinator

**Time Commitments**:
This position requires 4 hours per week commitment. Shifts are 1-4 hours in length and typically scheduled on weekday mornings 9:00AM-12:00PM and evenings from 5:00PM to 9:00PM. Weekends shifts are available on an on-call basis.

**What’s In It for You**:

- Free facility access based on hours worked.
- Volunteer loyalty program benefits.
- Annual volunteer events including yearly celebrations and many more.
- Free parking and close to transit with a C-train and bus stop steps away.
- Professional development and training opportunities.

**What You’ll Do**:

- Greet customers and provide a welcoming environment.
- Identify customers and verify their credentials or identification for access to the facility.
- Assist customers in signing in, ensuring accurate and complete information is recorded.
- Provide directions and information to customers regarding the location of the tenants within the facility.
- Monitor the sport partner gate area to prevent unauthorized individuals from entering the facility.
- Maintain a vigilant presence at the sport partner gate, ensuring the facility remains secure.
- Utilize radio communication devices to contact tenants’ staff when necessary, ensuring prompt assistance for customers in need.
- Attend periodic volunteer meetings or trainings to stay updated on any changes in procedures or policies.
- Collaborate with other volunteers and staff members to maintain a positive and cohesive team environment.

**What You’ll Need**:

- Excellent interpersonal and communication skills to effectively interact with customers, staff, and other volunteers.
- Friendly and approachable demeanor, with the ability to provide exceptional customer service.
- Strong observational skills and attention to detail to identify authorized individuals and prevent unauthorized entry.
- Ability to follow instructions and adhere to established procedures and guidelines.
- Ability to remain calm and composed in stressful situations.
- Reliability and punctuality in fulfilling assigned shifts and commitments.
- Respect for confidentiality and the ability to handle sensitive customer information appropriately

**_Our Commitment to Diversity, Equity, and Inclusion:_

  • Volunteer - Guest Service Desk

    1 day ago

    Calgary, Alberta, TGB, Canada MNP Community & Sport Centre Full time $25,000 - $40,000 per year

    Our Mission: MNP Community & Sport Centre is passionate about sport, people, and community. Our Vision and Values: We are a world-class sport and fitness facility that inspires individuals and athletes to achieve their goals and dreams. We achieve this through the people who work here, and through our values of safety, legendary service, excellence, and...

  • Guest Experience Coordinator

    4 days ago

    Calgary, Canada The Calgary Airport Authority Full time

    **Salary: Authority Band 7 $77,161.50 or $80,242.50** **Status: Permanent Full-Time, Unionized** **Number of positions available: 1** **Closing Date: September 23, 20205** **WHY CALGARY AIRPORTS** Powered by heart and dedicated to excellence, we’re the team that keeps Calgary connected - and you could be our newest member. We’re in the business of...

  • Guest Service Manager

    5 days ago

    Calgary, Canada Residence Inn by Marriott Calgary Downtown Full time

    **Job Summary** **RESPONSIBILITIES**: - Proven ability to drive guest satisfaction scores. - Supervise and train Guest Service associates to ensure efficient operations and outstanding guest services. - Manage the guest operations, including check-in/check-out processes, reservations, and guest inquiries. - Maintain a high level of professionalism. -...

  • Guest Services Coordinator

    1 week ago

    Calgary, Canada Vivo for Healthier Generations Society Full time

    **About Vivo** Vivo is a charitable enterprise on a mission to raise healthier generations in Calgary and beyond. We believe that optimal health is possible for Canadians of all ages - at home, school, work, and play. Through innovative programs, built environments, and evidence-based community initiatives, Vivo supports individuals and communities in...

  • Guest Service Agent

    1 week ago

    Calgary, Canada Sandman Hotel Group Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Guest Service Team

    1 week ago

    Calgary, Canada Hedkandi Salons Full time

    **Guest Service Team**: Calgary, Alberta, Canada. full-time. September 3, 2025 Description **Where Sales Meets Hospitality** Join the Guest Service Team at Hedkandi, Butter Beauty Parlour, and Johnny’s Barber + Shop. We’re looking for polished, sales-driven, service-minded individuals to be the first and last impression for our guests. As part of our...

  • Volunteer Coordinator

    4 weeks ago

    Wabasca-Desmarais, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Halton Hills, Surrey, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Sout, Canada Volunteer Success Full time

    SJS Canada is actively seeking to fill the volunteer role of a Volunteer Coordinator to enhance its mission of supporting survivors and raising awareness about SJS/TEN. A unique opportunity to further the organization's goals through collaboration.Role Description: We are seeking a compassionate and organized Volunteer Coordinator to support our expanding...

  • Guest Service Agent

    1 week ago

    Calgary, Canada Holiday Inn Express & Suites Calgary Downtown Full time

    **What’s the job?** The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent & Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that...

  • Guest Services Guard

    7 days ago

    Calgary, Canada Guardteck Full time

    Guest Services Guard Are you an outgoing, fun-loving individual with a positive attitude? Do you have a passion for helping people? Guardteck is seeking a seasonal, casual Guest Service Representative to join our team in Calgary. In this role, you'll be at the forefront of delivering an authentic and engaging experience for both local visitors and the...

  • Guest Services Team Member

    7 days ago

    Calgary, Canada Winsport Full time

    **What the role is all about**: You are enthusiastic, adaptable, and you enjoy an exciting, dynamic workplace where you can provide top notch customer service no matter the high level of traffic or the number of duties you have on the go. You have a high attention to detail, strong integrity, and a focus on safety. You strive to approach your work to align...