Volunteer - Guest Service Desk

Our Mission: MNP Community & Sport Centre is passionate about sport, people, and community. 

Our Vision and Values: We are a world-class sport and fitness facility that inspires individuals and athletes to achieve their goals and dreams. We achieve this through the people who work here, and through our values of safety, legendary service, excellence, and innovation. MNP Community & Sport Centre empowers its people to continually exceed the expectations of our members, creating meaningful and unique experiences, which sets us apart from the competition.

Role: As a Guest Service Desk Assistant Volunteer, you will play an important part in ensuring a smooth, safe, and welcoming experience for customers accessing our facility. You will assist customers with the sign-in process, provide directions, and collaborate with our staff to ensure their needs are met promptly and efficiently.

Reports to:  Department Manager & Volunteer Coordinator

This position requires 4 hours per week commitment. Shifts are 1-4 hours in length and typically scheduled on weekday mornings 9:00AM-12:00PM and evenings from 5:00PM to 9:00PM. Weekends shifts are available on an on-call basis.

• Free facility access based on hours worked.
• Volunteer loyalty program benefits.
• Annual volunteer events including yearly celebrations and many more.
• Free parking and close to transit with a C-train and bus stop steps away.
• Professional development and training opportunities.

• Greet customers and provide a welcoming environment.
• Identify customers and verify their credentials or identification for access to the facility.
• Assist customers in signing in, ensuring accurate and complete information is recorded.
• Provide directions and information to customers regarding the location of the tenants within the facility.
• Monitor the sport partner gate area to prevent unauthorized individuals from entering the facility.
• Maintain a vigilant presence at the sport partner gate, ensuring the facility remains secure.
• Utilize radio communication devices to contact tenants' staff when necessary, ensuring prompt assistance for customers in need.
• Attend periodic volunteer meetings or trainings to stay updated on any changes in procedures or policies.
• Collaborate with other volunteers and staff members to maintain a positive and cohesive team environment.

• Excellent interpersonal and communication skills to effectively interact with customers, staff, and other volunteers.
• Friendly and approachable demeanor, with the ability to provide exceptional customer service.
• Strong observational skills and attention to detail to identify authorized individuals and prevent unauthorized entry.
• Ability to follow instructions and adhere to established procedures and guidelines.
• Ability to remain calm and composed in stressful situations.
• Reliability and punctuality in fulfilling assigned shifts and commitments.
• Respect for confidentiality and the ability to handle sensitive customer information appropriately

Our Commitment to Diversity, Equity, and Inclusion:

We value the uniqueness and perspectives of all employees and are committed to diversity, equity and inclusion initiatives to create a feeling of belonging for all of our team members at MNP Community & Sport Centre. We welcome and encourage applications from all qualified candidates. MNP Community & Sport Centre provides support in its recruitment process to candidates with disabilities; including accommodation, that takes into account candidates' accessibility needs. Please connect with our Human Resources team if you require accommodation within the recruitment process.