Guest Services Team Member

**What the role is all about**:
You are enthusiastic, adaptable, and you enjoy an exciting, dynamic workplace where you can provide top notch customer service no matter the high level of traffic or the number of duties you have on the go. You have a high attention to detail, strong integrity, and a focus on safety.

You strive to approach your work to align with our 4 key behaviours which are at the core of who we are and what we do at WinSport.

We are **Safe**

We are **Welcoming**

We are **Inspiring**

And we are **Innovative**

**What you will be doing**:

- Providing exemplary guest service to WinSport guests, including programs, attractions, directions, rental equipment, and FAQ’s
- Greeting and socializing with guests at all touch points, bringing positivity and enthusiasm to your interactions as one of the first points of interaction during their visit - locations include the Guest Services desk, the Call Centre, and the Rental Shop
- Answering questions about the park and surrounding area
- Creating an environment of fun both internally and with all our guests
- Maintaining the highest level of service quality while dealing with busy periods and large volumes of guest comments, inquiries, and requests
- _ Guest Services Desk & Call Centre specific responsibilities:_
- Communicate to guests on services and products available at WinSport to enable them to make the most informed decision on a purchase
- Process program registrations, facility memberships, passes, waivers, rental paperwork, and daily tickets, ensuring accuracy and full completion
- Complete sales transactions with efficiency, including cash handling
- _ Rental Shop specific responsibilities:_
- Efficiently facilitate the set-up, delivery, and return of rental equipment, including ski, snowboard, and bike equipment
- Support guests in completing rental waivers and paperwork, ensuring accuracy and full completion of the documents
- Inspect all rental equipment prior to use, ensuring parts are maintained and equipment is set safely, and coordinate with Rental Technicians for any required equipment repair.

**What you bring**:

- 1+ years of guest service experience required
- Prior cash handling and point-of-sale experience an asset
- A positive and passionate personality with the natural ability to communicate with people and express a guest-friendly attitude consistently
- Ability to work effectively within a team dynamic under stressful and busy situations
- Strong written and verbal communication skills
- Strong attention to detail and organizational abilities
- Able to handle conflict and make independent, time sensitive decisions
- Proactive, energetic, and ability to multi-task
- Able to take initiative and can adapt to frequently changing environments
- Computer skills are an asset
- Previous experience working in a rental shop is an asset
- Flexible to work a variety of shift times and hours including evenings, weekends, and holidays (full/open availability in December-March is preferred).
- Full availability on weekends in November-March is required.
- Full availability between December 22 - January 6 is required.

**You will be**:

- Standing for long periods of time
- Heavy lifting, including bending and reaching
- Performing task that require manual dexterity and computer use

**What We Can Offer You**:
If an unforgettable experience working alongside an amazing team wasn’t enough, as a WinSport Team Member you also receive the added benefits of:

- Free Park pass
- Free parking
- Reciprocals at other ski resorts
- Food, beverage, retail and program discounts
- Access to our world-class gym facility.

We also provide a culture where we value and take care of our people. We have a robust workplace wellness program that supports the physical, emotional, social and financial wellness of our team members.

**Discover, Develop, and Excel with WinSport**:
Working with WinSport means you will create one of the unique winter sport institutes in the world. You will be rubbing shoulders with athletes of all levels and disciplines, and you will be working in a world-class facility that showcases exceptional services to support our guests in training and maintaining an active lifestyle. You will thrive and be supported as you discover, develop and excel in your role at WinSport.