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User Support Technician

3 weeks ago

Greater Sudbury, Canada StaffStat, Inc. Full time

Education: Bachelor's degree
- Experience: 2 years to less than 3 years
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
**Applied statistics and mathematics experience**:

- Computer science
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits
**Financial benefits**:

- Life insurance
**Other benefits**:

- Free parking available
- Paid time off (volunteering or personal days)
- Work Term: Permanent
- Work Language: English
- Hours: 37.5 hours per week